Collections Executive
2 weeks ago
The Role
We’re seeking a talented and motivated German-Speaking Collections Executive to join our fast-growing collections & recoveries department. If you're a problem solver with a passion for helping SMEs, we’d love to hear from you
Key Responsibilities:
- Deliver first-class service to merchants experiencing payment challenges.
- Manage high-value accounts in arrears with sensitivity and professionalism.
- Handle both inbound and outbound communications—calls, emails, and letters.
- Build strong relationships to understand merchant circumstances and negotiate solutions.
- Implement tailored repayment plans, balancing merchant needs and company interests.
- Keep accurate records across multiple systems to ensure efficient case management.
What We’re Looking For:
- Experience in Credit Control, Collections, or Debt Recovery (min. 1 year).
- Fluent in both English and German.
- Excellent communication skills with a customer-first mindset.
- Strong problem-solving abilities—adaptable and quick on your feet.
- Business acumen and a genuine enthusiasm for supporting small businesses.
Desirable Skills:
- Knowledge of insolvency processes and legal escalations.
- Experience with CRM systems like HubSpot.
- Proficiency in Excel and data management.
- Attention to detail with a proactive, can-do attitude.
Why Join Us?
We’re more than just a fintech—our culture is all about collaboration, growth, and rewarding hard work:
- Award-Winning Workplace: Recognised as a top employer with a focus on diversity, inclusion, and employee well-being.
- Comprehensive Benefits:
- Stock options
- Private medical insurance
- Enhanced parental leave
- Subsidised lunch and office perks
- Gym access, wellness programs, and social events
Ready to Make an Impact?
Join a team that values your skills, fosters career growth, and celebrates successes—apply now to start your journey in a dynamic, fast-paced fintech environment
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