Collections Executive

2 weeks ago


London, United Kingdom Northreach Full time

The Role

We’re seeking a talented and motivated German-Speaking Collections Executive to join our fast-growing collections & recoveries department. If you're a problem solver with a passion for helping SMEs, we’d love to hear from you


Key Responsibilities:

  • Deliver first-class service to merchants experiencing payment challenges.
  • Manage high-value accounts in arrears with sensitivity and professionalism.
  • Handle both inbound and outbound communications—calls, emails, and letters.
  • Build strong relationships to understand merchant circumstances and negotiate solutions.
  • Implement tailored repayment plans, balancing merchant needs and company interests.
  • Keep accurate records across multiple systems to ensure efficient case management.


What We’re Looking For:

  • Experience in Credit Control, Collections, or Debt Recovery (min. 1 year).
  • Fluent in both English and German.
  • Excellent communication skills with a customer-first mindset.
  • Strong problem-solving abilities—adaptable and quick on your feet.
  • Business acumen and a genuine enthusiasm for supporting small businesses.


Desirable Skills:

  • Knowledge of insolvency processes and legal escalations.
  • Experience with CRM systems like HubSpot.
  • Proficiency in Excel and data management.
  • Attention to detail with a proactive, can-do attitude.


Why Join Us?

We’re more than just a fintech—our culture is all about collaboration, growth, and rewarding hard work:


  • Award-Winning Workplace: Recognised as a top employer with a focus on diversity, inclusion, and employee well-being.
  • Comprehensive Benefits:
  • Stock options
  • Private medical insurance
  • Enhanced parental leave
  • Subsidised lunch and office perks
  • Gym access, wellness programs, and social events


Ready to Make an Impact?

Join a team that values your skills, fosters career growth, and celebrates successes—apply now to start your journey in a dynamic, fast-paced fintech environment


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