Collections Specialist

2 days ago


London, Greater London, United Kingdom YouLend Full time

At YouLend, a leading embedded financing platform, we are seeking an experienced Collections Specialist to join our collections & recoveries department.

The ideal candidate will possess strong communication skills, accuracy, and confidence in handling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy. They will be responsible for promoting and sustaining a constructive, supportive, and professional working relationship with all merchants and colleagues.

This role offers the opportunity to build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant. The successful candidate will negotiate, implement, and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business.

We offer a comprehensive benefits package that includes stock options, private medical insurance, EAP, enhanced maternity and paternity leave, modern office space in Central London, free gym, subsidised lunch, deliveroo allowance, monthly in-office massage, team and company socials, and football power league/squash club.

Estimated salary for this position is around £40,000 - £60,000 per annum, depending on experience. This figure is based on market rates for similar roles in London.


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