MAC and Windows Desktop Support Engineer

2 weeks ago


London, United Kingdom LTIMindtree Full time

We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.


Work days: 5days a week, work from Office ONLY


  1. Installation and configure Windows 10/11 on Desktop/ Laptop
  2. Configuration of operating system Language packs ( If any)
  3. Configuration of outlook profile, MS Teams and OneDrive
  4. Install and configure Office application with other Line of Business Applications
  5. Ensure the user profile data is backed up
  6. Configure of IE settings, network and printer drives. Also check group policies are applied
  7. Configuration of printer
  8. Drive mapping to Nework/Shared
  9. Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
  10. Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
  11. Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (Android, iPhone, iPad, Surface etc.)
  12. Basic knowledge on Office365 services, Active Directory and user login methods
  13. Knowledge on SCCM application push and deployment for workstations
  14. Walking customers through installing applications and computer peripherals
  15. Guide users with simple, step-by-step instructions
  16. Conduct remote troubleshooting
  17. OS and Application support, ticket handling on INC, SR
  18. Good to have ticketing tool knowledge – SNOW, JIRA, etc.
  19. Test alternative pathways until you resolve an issue
  20. Customize desktop applications to meet user needs
  21. Record technical issues and solutions in logs
  22. Help create technical documentation and manuals
  23. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  24. Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
  25. Working knowledge of office automation products and computer peripherals, like printers and scanners
  26. Provide technical assistance and support issues related desktop support, Teams Conferencing support,
  27. VIP user coordination and support
  28. Professionalism when resolving service delivery and client issues in a timely manner
  29. Identifying and escalating business and technical challenges as appropriate and in a timely manner
  30. Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
  31. Install and configure the Antivirus.


Other Roles and responsibilities during Migration

Co-ordinate with Migration Onsite team and scheduling team

Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team

Ensure all scheduled migrations are completed without any business impact



  • London, Greater London, United Kingdom Salt Full time

    About the RoleWe are seeking a skilled MAC Desktop Engineer to join our finance team in London. As a hybrid role, this position requires 2-3 days of on-site work per week.The successful candidate will have experience as a Level 3 MAC Support, with strong knowledge of MAC OS and Windows operating systems, as well as JAMF administration and management.Key...


  • London, United Kingdom LTIMindtree Full time

    We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.Work days: 5days a week, work from Office ONLYInstallation and configure Windows 10/11 on Desktop/ Laptop Configuration...


  • London, United Kingdom In Technology Group Limited Full time

    **Role**: Desktop Support Engineer **Location**: City of London **Salary**: £34,000 + Bonus I am recruiting for Desktop Support Engineer to be based at a national non-profit organisation in Central London. This is a great opportunity for an internal IT engineer or an MSP Engineer to join an international IT team and work with colleagues at a variety of...

  • Level 3 MAC Support

    2 weeks ago


    London, United Kingdom Salt Full time

    Job DescriptionLevel 3 MAC Support Desktop Engineer (JAMF 300, MAC, BAU) – Finance – London/hybridDay rate: £300 - £500 (inside IR35)Duration: 6 monthsStart: NowMy client is looking for a level 3 MAC Desktop Engineer to join on a freelance basis. This is a London based hybrid role 2 – 3 days per week. JAMF 300 certified is a must, experience with...

  • Level 3 MAC Support

    2 weeks ago


    London, United Kingdom Salt Full time

    Level 3 MAC Support Desktop Engineer (JAMF 300, MAC, BAU) – Finance – London/hybridDay rate: £300 - £500 (inside IR35)Duration: 6 monthsStart: NowMy client is looking for a level 3 MAC Desktop Engineer to join on a freelance basis. This is a London based hybrid role 2 – 3 days per week. JAMF 300 certified is a must, experience with service now, JAMF...


  • London, United Kingdom CV-Library Full time

    If you are an experienced 2nd line Support Engineer or Desktop Engineer with previous experience of supporting Apple Mac users, we have an exciting opportunity we would like to discuss with you. Please note this role will require onsite attendance in Central London 5 days per week and will only be suitable for candidates with strong Mac...


  • London, Greater London, United Kingdom Career Moves Group Full time

    **Job Summary:**We are seeking a highly skilled Desktop Infrastructure Engineer to join our team at Career Moves Group in London, UK. As a key member of our IT department, you will be responsible for providing technical support for MAC and Windows desktop environments.**Key Responsibilities:Provide technical support for MAC and Windows desktop...


  • London, Greater London, United Kingdom Salt Full time

    Job DescriptionWe are seeking a highly skilled Technical Mac Support Professional to join our team at Salt. As a key member of our technical support team, you will provide expert-level support for Mac and Windows desktop environments.The successful candidate will have a strong background in Mac OS and Windows operating systems, as well as experience with...


  • London, United Kingdom Ashdown Group Full time

    A well-established business is looking for a personable and driven IT Support Engineer to join its expanding team. The organisation embraces hybrid working and would require 2 days in the office per week. A valid driving license would be beneficial, as therewill be a requirement for travel to other offices once per month. Working as an integral part of a...


  • London, Greater London, United Kingdom Salt Full time

    About UsWe are Salt, a leading company in the industry, and we are seeking a skilled Level 3 IT Technical Support for MAC to join our team in London. This is a hybrid role requiring 2-3 days of on-site work per week.The successful candidate will have experience as a MAC Support Desktop Engineer, with strong knowledge of MAC OS and Windows operating systems,...

  • Mac Desktop Engineer

    2 weeks ago


    London, Greater London, United Kingdom Devonshire Hayes Recruitment Full time

    About the RoleWe are looking for an experienced Mac Desktop Engineer to join our team in Central London. As a key member of our IT department, you will be responsible for providing technical support to our clients who use Apple Mac devices.Responsibilities:Deliver exceptional technical support to clients in Central London, 5 days a weekCollaborate with the...


  • London, Greater London, United Kingdom Salt Digital Recruitment Full time

    Top Tech Talent Sought for Hybrid RoleJob OverviewA prestigious client in London is seeking a seasoned Level 3 Mac Desktop Engineer to join their team on a freelance basis. This hybrid role will involve providing technical support for Mac and Windows desktop environments, with an emphasis on JAMF management and device deployment.As a key member of the IT...


  • London, Greater London, United Kingdom Salt Full time

    Job DescriptionWe are seeking a skilled Technical MAC Support Specialist to join our team at Salt in London. This is a hybrid role requiring 2-3 days of on-site work per week.The successful candidate will have experience as a MAC Support Desktop Engineer, with strong knowledge of MAC OS and Windows operating systems, as well as JAMF administration and...

  • Mac Support Engineer

    3 weeks ago


    City of London, United Kingdom CV-Library Full time

    My Client within the financial services sector are currently looking to expand their team with a talented Mac Support Engineer. Requirements: Proven experience as a MAC Support Desktop Engineer or similar role. Strong knowledge of MAC OS and Windows operating systems. Experience with JAMF administration and management. Proficiency in scripting languages...


  • London, Greater London, United Kingdom LTIMindtree Full time

    Job OverviewWe are seeking a skilled Desktop Support Specialist to provide top-notch technical assistance to our clients. This is a full-time position requiring 3-4 years of experience in desktop support engineering.The ideal candidate will have hands-on experience with Windows and Mac OS, as well as a strong understanding of office software applications.

  • Mac Support Engineer

    20 hours ago


    London, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

    Are you an experienced IT Support Engineer with strong communication skills and a desire to offer first class customer service? We have been engaged by a client to source an experienced IT Support Engineer to provide 1st/2nd line support to their users in a busy environment comprised of both Macs & PCs. It is essential that you have previous experience of...


  • London, Greater London, United Kingdom L&G Recruitment Full time

    Job Title: Desktop Support EngineerWe are seeking a highly skilled Desktop Support Engineer to join our team at L&G Recruitment. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting services to our clients.About the RoleThis is a fantastic opportunity to work with cutting-edge technology and...

  • IT Support Engineer

    3 days ago


    London, United Kingdom BCT Resourcing Full time

    IT Support Engineer Outside IR35 Contract Hybrid A global consultancy client of mine requires an IT Support Engineer with experience of supporting computing systems to provide break/fix support for the computing environment. Skills & Experience: - Experience with Windows (XP/Windows7/Windows 10/ Mac) providing desktop hardware & software break/fix...

  • Desktop Engineer

    2 weeks ago


    City of London, Greater London, United Kingdom HCLTech Full time

    Job DescriptionWe are seeking an experienced Desktop Engineer to join our IT Support Centre. As an onsite support technician, you will be responsible for providing day-to-day local and remote desktop support, troubleshooting hardware, software, and application issues, and facilitating customer resolution.**Responsibilities include:**- Providing break-fix...


  • City of London, Greater London, United Kingdom HCLTech Full time

    HCLTech is a globally recognized leader in the Tech and IT industry, offering exciting opportunities for professionals to grow and excel.As a Desktop Support Specialist at HCLTech, you will play a vital role in providing day-to-day local and remote desktop support, troubleshooting hardware, software, and application issues, and facilitating customer...