Mac Support Engineer

3 weeks ago

London, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

Are you an experienced IT Support Engineer with strong communication skills and a desire to offer first class customer service?

We have been engaged by a client to source an experienced IT Support Engineer to provide 1st/2nd line support to their users in a busy environment comprised of both Macs & PCs.

It is essential that you have previous experience of support users on Apple Macs as well as PCs.

**This role will offer paid training and certifications on JAMF.**

**The Role**:

- General IT support, availability and maintenance for computer hardware such as: PCs, laptops, Macs, mobile devices, printers, photocopiers, projectors and other IT equipment.
- Administration of JAMF MDM and Apple service.
- Administration of Azure AD/Office 365.
- Integration of the Helpdesk in day-to-day operations to ensure continuous monitoring and responding to issues raised, responding to issues and escalating when required.
- Working with all IT Services staff to ensure an acceptable service, in line with the
- SLA, is provided to end users at all times.
- Work to resolve incidents and troubleshoot problems, undertaking root cause analysis and fix.
- Carrying out daily checks of all rooms and IT equipment, dealing with or reporting these as appropriate to ensure issues are reported and resolved efficiently.
- Setting up and installing new hardware, including PCs, Laptops, Mobile devices, Printers, and any other associated IT hardware.
- Decommissioning of old IT hardware.
- Notifying the line manager when additional resource or stock is required.
- Imaging and re-imaging new and old PCs and Macs using the standard image.
- Carrying out network cabling and connecting up PCs and Macs.
- Troubleshooting issues, managing consumables, including toner for departmental photocopiers and printers.
- Reporting faults on photocopiers, printers and other hardware to the relevant maintenance contractor.

**Experience required**:

- Knowledge and experience of Mac and Windows Operating Systems in a networked environment.
- Knowledge of networking Apple and Microsoft desktop systems, software, and services.
- Knowledge of G-Suite.
- Working knowledge of JAMF.
- Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology.
- Knowledge of current best practice, products, statutory, and regulatory requirements.

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