Product Subject Matter Expert

3 weeks ago

Eastern England, United Kingdom Keoghs Full time

Product SME - Fixed term contract 12 months to cover maternity

Division IT


New opportunity supportive , friendly team , home based


Job Purpose

Do you want to work for a forward-thinking, award winning in-house software development team? Does working in a positive culture matter to you?


You will be part of a great team who love new technologies. We have a fast-growing working environment, where we empower and trust our team to work independently whilst also pulling together to achieve our objectives.


We are a diverse team, flexible as to working patterns, and are an equal opportunity employer; for example, 66% of women are in a senior position within our firm.

As a Product SME you will have a key role within Davies UK & I IT, providing product support and input to both business users and internal IT development teams.

You will have a good understanding of business users and processes, and will support end users by will work prioritising, investigating and, resolving and implementing issues, raised by the business as well as assisting with identifying and the prioritisation prioritising of improvements, and coordinating delivery of releases across our product estate. and to generally act as a ‘voice of the business’ in relation to all of the Keoghs products.

You will also support internal development teams, as required, including assisting with monitoring, analysis, testing, providing feedback on developed features, together with supporting the collation of user feedback, for example via pilots.

You will have your own specialism but will also have the ability to cover other work support of other products and to assist the team of Product SME’s as and when is needed.

You will not only be experienced in the different applications but someone who wants to learn how they work, to really get to grips with the applications and resolve issues.

You must also have solid legal knowledge coupled with a good working knowledge of insurance in general.

Key Accountabilities

• You will investigate and resolve application issues through our Live Services portal.

• You will provide resolution to issues where possible, taking ownership and seeing it through to completion.

• You will assist in prioritising incidents that require developer input

• You will manage business communications throughout the lifecycle of any issues to ensure the business are kept informed of progress.

• You will Liaise with the IT project team, collaborating and sharing information at all times. s

• Deal with key stakeholders and business users, being the ‘go to’ person for Tracker related services.

• Support IT teams, as required, in monitoring, analysis, and testing of features and products, and to provide feedback to Product Owners

• You will Assist Product Owners to prioritise work, providing a business perspective of the changes whilst understanding the IT perspective. a

• Assist with pilots into production and obtaining/collating feedback

• You will assist with and coordinate the releases into production, helping to manage the communications to the business and providing a business context to help IT get the message right.

• You will work with the product developments teams to help them understand the business context to our changes.

• You will reduce the need for human interventions in the future by driving the resolution of problems rather than addressing individual issues.

Working Hours

35 hours per week to cover shifts over between 8-6 on a rota basis

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch .

Primary location for this role is homebased

Essential Skills and Attributes:

• You will have an excellent working knowledge of the Tracker Keoghs applications, including Tracker.

• You will have good working knowledge of the Davies business and structure.

• You should have a solid legal & insurance knowledge.

• You will be IT literate with a passion for technology.

• You will have the ability to balance challenging issues with pragmatic action and resolutions.

• You will be a T-shaped individual, able to adapt to current priorities and needs

How we will support you

• We will treat you in a fair and equal manner regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

• We pride ourselves in offering flexibility with working hours; we can generally accommodate your needs e.g. for caring or for lifestyle balance

• We love to collaborate and will give you lots of opportunities to meet and share ideas with your colleagues and peers

• This role is mostly remote working so it doesn’t matter where you are based provided you are in the UK. All we ask is that you are willing to come into our office in Bolton or a location in the surrounding area on an occasional basis, possibly a handful of times a year.

• we will provide you with a coach to support you with your professional development plan

• You will find that your colleagues are down-to-earth and make for good team-mates.

• We will treat you like an adult


Values

Elevating innovation together: A diverse, friendly, and highly skilled workforce building bespoke products with leading technologies, in a collaborative, flexible, and trusting culture

Our Values

We are connected

We are Dynamic

We are Innovative

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