Current jobs related to Complaints Manager - Wales - Pertemps Managed Solutions

  • Development Manager

    15 hours ago

    Wales, United Kingdom FirstPort Full time

    **Job Role: - ** Development Manager **Location: - ** Southeast Wales **Salary: ** £30,000 - £35,000 per annum plus benefits **Job Sector: ** Large & Complex **Hours: ** Monday to Friday 9.00am - 5.00pm As Development Manager you will contribute to our vision of being the **UK's favourite** residential property manager by: - Adopting a proactive...

  • Water Systems Developer

    2 weeks ago

    Wales, United Kingdom Carrington West Full time

    Flood Risk Management OpportunityCarrington West is recruiting a Senior SuDS Engineer to join our team in Wales, UK. As a senior professional, you will play a key role in developing and implementing flood risk management strategies, working closely with the council and other stakeholders to deliver effective solutions.This is an exciting opportunity for a...

  • Claims (Large Loss / Complex Claims / Fire/ Flood

    1 day ago

    Wales, United Kingdom Bond Recruitment Full time

    03266B Claims (Large loss / Complex Claims / Fire/ Flood Escape of Water) Wales £30,000 - £40,000 pa plus car allowance of £4,800 pa Cardiff Swansea Vale of Glamorgan Do you have experience of managing a portfolio of large loss claims due to a result in fire flood or escape of water? Do you drive? Are you happy to travel to customers houses to access...

  • Compliance Manager

    4 weeks ago

    Deeside, Wales, Flintshire, United Kingdom Burton Recruitment Limited Full time

    We are partnered with a leading Financial Planners based in Deeside, seeking an experienced and proactive Compliance Manager to join their team. This is an exciting opportunity to lead compliance initiatives in a dynamic and growing environment, ensuring regulatory adherence and fostering a culture of excellence.Key Responsibilities:Leadership & Oversight:...

  • Supervisor - Property Recoveries

    8 months ago

    Wales, United Kingdom DAC Beachcroft Full time

    Ensuring files are run pro-actively and effectively to conclusion by the relevant lawyers, with appropriate deadlines met. - Ensuring that lawyers work effectively to meet the needs of the clients and the commercial requirements of the firm, managing any identified fee earner performance or conduct issues to include; - Ensuring any client complaint, emerging...

  • Chartered Compliance Manager

    2 weeks ago

    Deeside, Wales, Flintshire, United Kingdom Burton Recruitment Limited Full time

    We are partnered with a leading Financial Planners based in Deeside, seeking an experienced and proactive Chartered Compliance Manager to join their team. This is an exciting opportunity to lead compliance initiatives in a dynamic and growing environment, ensuring regulatory adherence and fostering a culture of excellence.Key Responsibilities:Leadership &...

  • Administration & Welfare Officer

    7 months ago

    Wales, United Kingdom Clearsprings Management Full time

    Full-time Operations Wales Job Overview **Job title**: Administration and Welfare Officer **Department**: Operations **Reporting to**: IA Manager **Location**: Cardiff IA **Contract type**: Permanent **Hours of work**: 40 hours p/w (Mon - Friday, 8:30am - 5pm) **Salary**: £23,880.00 - £32, 500.00 per annum Purpose of the job Reporting to the IA...

  • Quality Officer

    17 hours ago

    Wales, United Kingdom Jobs in Science Full time

    **Cardiff** **Competitive Salary** Our client is an innovative biotechnology company that develops a range of products utilising microorganisms to replace harsh chemicals making them both environmentally and ecologically friendly. Due to continued growth and success, they are now seeking a qualified and experience Quality and Environmental Officer to join...

  • Head of Operational Function

    3 days ago

    Wales, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 239615**Salary**: - £59,553 - £74,112**Grade**: - Other- NPS Pay Band C**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of posts**: - 1Contents Location About the job **Benefits**: Things you need to know Location - WalesAbout the job **Summary**: **This...

  • Project Implementation and Training Team Leader

    7 days ago

    Wales, United Kingdom Kasha Full time

    io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods. Our mission is to simplify global transactions and help businesses break borders,...

  • Senior SuDS Engineer

    1 month ago

    Wales, United Kingdom Carrington West Full time

    Senior SuDS Engineer   Are you an experienced Senior SuDS Engineer looking for a new role?    As a Senior SuDS Engineer you will be responsible for development and execution of all responsibilities under the Land Drainage Act 1991 including Sustainable Drainage Systems (SuDS) approvals.   Key Responsibilities: ·Develop, implement, and oversee the...

  • Tenant Liaison Officer

    1 month ago

    Wales, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Technical Data Analyst/factory Auditor

    1 day ago

    Wales Bar, United Kingdom Greencore Full time

    Within this hybrid role responsibilties will include: Data Analysis: - Troubleshoot the Data Capture system performance on a day to day basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is maintained at all times. - Collate and report on compliance with the complaints and microbiological...

  • Retail Support Officer

    6 months ago

    Wales, United Kingdom St David's Hospice Full time

    **Job Title**: Retail Support Officer **Responsible to**: Head of Retail **Contract**: Permanent **Salary**: Up to £24,000 pro rata **Hours**: 21 per week -Monday 8.30am - 1.30pm, Tuesday - Friday 8.30am-12.30pm, some weekend work may be necessary. **Who we are**: St David’s Hospice is a local charity providing hospice care to adult patients across...

  • Quality Assurance Manager

    1 month ago

    Wrexham, Wales, Wales, United Kingdom Oscar Mayer Group UK Full time

    Main Purpose of the role;Responsible for the day-to-day management of the quality assurance team to ensure all products are manufactured safely and meet or exceed customer specifications.Key ResponsibilitiesAudits· Support the site actively in the preparation of and during Customer or Third-Party Audits· To deputise in the absence of the Factory Technical...

  • Support Team Lead

    7 days ago

    Wales, United Kingdom Kasha Full time

    Kasha.io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods. Mission and Vision Our mission is to simplify global transactions and...

  • Support Team Lead

    2 weeks ago

    Wales, United Kingdom Kasha Full time

    Kasha.io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods. Mission and Vision Our mission is to simplify global transactions and help...

  • Support Team Lead

    2 weeks ago

    Wales, United Kingdom Kasha Full time

    Kasha.io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods. Mission and Vision Our mission is to simplify global transactions and help...

  • Quality Engineer

    1 month ago

    Blackwood, Wales, Caerphilly County, United Kingdom Linea Resourcing - STEM Recruiter Full time

    Opportunity for an experienced Quality Engineer to join a fast-paced, market-leading manufacturing business and contribute to their success by ensuring quality of components and finished product. What you’ll be doing: • Be key point of contact for allocated customers• Generate and distribute FAIRs• Review and update FMEAs and control plans with a...

  • Customer service Team Leader

    3 weeks ago

    Cardiff, Wales, Wales, United Kingdom HAYS Full time

    Customer services team leader Your new company An organisation we work closely alongside in the financial services sector are looking to recruit for a customer services team lead position. The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To...

Complaints Manager

2 months ago

Wales, United Kingdom Pertemps Managed Solutions Full time

Senior Complaints Officer

Remote (but live in Wales) / Until 31st March 2025 / £17.94 per hour


We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales. You’ll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and transparent resolutions. Your role will also influence and refine complaint-handling practices, ensuring continuous improvement in customer care.


Key Responsibilities:

  • Manage complex complaints, including Stage 1, 2, and Ombudsman cases, ensuring compliance with the organisations policies and legislation.
  • Deliver top-tier customer service and contribute to ongoing improvements in the Customer Hub.
  • Oversee standards across the team’s workload and provide guidance on contentious cases.
  • Support strategic development and implementation of complaints processes.
  • Actively engage in professional networking and governance discussions to uphold best practices in customer service.


Qualifications and Experience:

  • Strong knowledge of Public Services Ombudsman for Wales regulations, ideally with a relevant qualification in complaint handling.
  • Fluent in Welsh preferable.
  • Proven track record in delivering excellent customer service within the public sector.
  • Effective organisational, communication, and influencing skills, with the ability to lead and support colleagues in achieving high standards.
  • Ability to innovate and enhance public information through collaboration with business area leads.