Project Implementation and Training Team Leader
5 days ago
io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods.
Our mission is to simplify global transactions and help businesses break borders, fostering growth and expansion. We are looking for a results-driven Support Team Lead to manage and mentor a team of customer service representatives in our call center. You will play a key role in delivering exceptional customer experiences by ensuring service excellence, team development, and operational efficiency.
Team Management:
Lead, mentor, and support a team of call center agents.
Set clear performance expectations and provide regular coaching and feedback.
Conduct one-on-one meetings, performance reviews, and development plans.
Monitor daily operations and ensure team adherence to service level agreements (SLAs).
Manage team schedules, shifts, and attendance to maintain optimal service coverage.
Ensure timely and accurate handling of customer queries, complaints, and escalations.
Performance and Quality Monitoring:
Track and analyze key performance indicators (KPIs), including first-call resolution, customer satisfaction, and average handling time.
Conduct regular quality checks and call audits to ensure service quality.
Create and implement action plans to improve individual and team performance.
Customer Service Excellence:
Foster a customer-focused culture that emphasizes service excellence.
Implement processes and workflows to improve customer experience.
Prepare and present team performance reports to senior management.
Proven experience in a team lead or supervisory role in a call center or customer support environment.
Strong background in customer service and team management.
Proficiency with customer service management systems (e.g., CRM, ticketing systems).
Familiarity with call center metrics, reporting tools, and quality assurance processes.
Bachelor’s degree in Business, Management, or a related field (preferred but not mandatory).
Competitive salary and commission structure
Paid time off and holidays
Professional development opportunities
Flexible working arrangements, including remote work options
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Customer service Team Leader
2 weeks ago
Cardiff, Wales, Wales, United Kingdom HAYS Full timeCustomer services team leader Your new company An organisation we work closely alongside in the financial services sector are looking to recruit for a customer services team lead position. The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To...
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Maintenance Support Engineer Team Leader
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Holyhead, Wales, Isle Of Anglesey, United Kingdom Reed Talent Solutions Full timeMaintenance Support Engineer Team Leader:Annual Salary: £37,8k + BenefitsLocation: Holyhead, AngleseyJob Type: Full-time, PermanentJoin the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world. This unique role encompasses responsibilities across Technical Records, Fault Evaluation,...
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Process Team Leader
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Project Manager
4 weeks ago
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Backs Warehouse Team Leader
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bridgend, wales, United Kingdom DX Network Services Limited Full timeAn exciting new Team Leader opportunity at DX! *** This a Backshift / Afternoons vacancy*** All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About us We are a leading independent...
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Project Officer
4 weeks ago
Wales, United Kingdom iO Associates - UKEU Full timePosition: Project OfficerPay rate: £32.00 p/h inside IR35.Location: Broughton, ChesterRole Type: 12+ Months ContractPosition: Onsite IO Associates is seeking a dynamic and experienced Project Manager to lead and coordinate key projects within in the aerospace industry. The company is a major player in the aviation industry, specializing in the design,...
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Project Officer
1 month ago
Wales, United Kingdom iO Associates - UKEU Full timePosition: Project OfficerPay rate: £32.00 p/h inside IR35.Location: Broughton, ChesterRole Type: 12+ Months ContractPosition: Onsite IO Associates is seeking a dynamic and experienced Project Manager to lead and coordinate key projects within in the aerospace industry. The company is a major player in the aviation industry, specializing in the design,...
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Project Officer
1 month ago
Wales, United Kingdom iO Associates - UKEU Full timePosition: Project OfficerPay rate: £32.00 p/h inside IR35.Location: Broughton, ChesterRole Type: 12+ Months ContractPosition: Onsite IO Associates is seeking a dynamic and experienced Project Manager to lead and coordinate key projects within in the aerospace industry. The company is a major player in the aviation industry, specializing in the design,...
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Project Officer
1 month ago
Wales,, UK, United Kingdom iO Associates - UKEU Full timePosition: Project OfficerPay rate: £32.00 p/h inside IR35.Location: Broughton, ChesterRole Type: 12+ Months ContractPosition: Onsite IO Associates is seeking a dynamic and experienced Project Manager to lead and coordinate key projects within in the aerospace industry. The company is a major player in the aviation industry, specializing in the design,...
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Project Manager
2 weeks ago
Wales, United Kingdom ICDS Full timeProject Manager - Civils Location - South Wales Key Requirements: • Degree / Higher Diploma qualification in an Engineering, Construction Management or equivalent discipline • 5+ years post-qualification experience with tier one contractors • Excellent working knowledge of latest building regulation and certification standards As a member of the...
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Cyp Vocational Coach
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Wales, United Kingdom Aspiration Training Careers Full timeDo you want to work for an organisation whose purpose is improving lives through education? Aspiration Training are an organisation that is recognised as a Best Company to work for, as endorsed by our team members, and are a specialist, award winning, training provider for England and Wales delivering training across a range of sectors for over 20...
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Project Engineer
1 week ago
Newport, Wales, Wales, United Kingdom ManpowerGroup Full timeProject EngineerLocation: Newport, UKAre you ready to take on an exciting role with a global leader in the electronics manufacturing industry? Our client is seeking a talented and motivated Project Engineer to join their innovative team. This is a fantastic opportunity to develop your career in a dynamic and growing company, where you'll work on diverse...
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Marine Conservation Lead
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Wales, United Kingdom NFP People Full timeAbout the RoleAs an innovative leader, you will spearhead the Marine Fund Cymru initiative, a groundbreaking project aiming to enhance the health of Welsh coasts and seas. This initiative attracts private investment to support transformative projects and programmes.You will be responsible for:Managing relationships with key investors, stakeholders, and...
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Project Manager
2 days ago
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Project Estimator
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Chepstow, Wales, Monmouthshire, United Kingdom AluK - The Experts in Aluminium Full timeWe’re AluK, a global leader in the design and engineering of aluminium window, door and curtain walling systems and, with over 60 years of experience operating across the globe, you’ll find our façade systems on many of the world's most advanced and prestigious buildings.What are we looking for?An estimator to assist in the technical aspects of...
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Project Controller
4 weeks ago
Cardiff, Wales, Cardiff County, United Kingdom CPS Group Limited Full timeProject ControllerLocation: Hybrid (Cardiff)Salary: Up to £40,000 + BenefitsCPS Group is partnering with a global leader in advanced technology solutions to recruit a Project Controller. This role is an exciting chance to work on innovative projects within a renowned company, providing you with substantial career growth opportunities.Key...
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Project Admin
3 weeks ago
Cardiff, Wales, Wales, United Kingdom iO Associates - UKEU Full timeProject AdminLong Term contract - till October 2025CardiffA leading energy services company, committed to driving efficiency and reducing carbon footprints is looking for a Project Admin. Their team of experts leverages the latest technologies and best practices to ensure maximum energy savings and environmental benefits.You will be reviewing and manage...
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Project Manager
2 weeks ago
Wales, United Kingdom Fourblue Full timeLocation: South WalesSalary: Circa £80,000 + ford ranger + bonus Position: Project ManagerRole Overview:We are seeking an experienced Projects Manager to join our team and lead the delivery of key projects within an Independent Connection Provider (ICP) process, electrical design and build, and substation construction. This is an exciting opportunity to...
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Project Manager
2 weeks ago
Wales,, UK, United Kingdom Fourblue Full timeLocation: South WalesSalary: Circa £80,000 + ford ranger + bonus Position: Project ManagerRole Overview:We are seeking an experienced Projects Manager to join our team and lead the delivery of key projects within an Independent Connection Provider (ICP) process, electrical design and build, and substation construction. This is an exciting opportunity to...
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Teacher Training Scholarships – Computing
2 months ago
Wales, ,, UK, United Kingdom The British Computer Society Full timeThe BCS Computing teacher training scholarships programme is a government funded financial incentive to train to teach in England. (If living in Wales, Northern Ireland or Scotland at the time of application you must secure a teacher training place at an institution in England. This scholarship is not available to overseas students.)If you’re a student,...