Application Support Lead
4 weeks ago
Application Support Lead
Role: Application Support Lead
Industry: FinTech
Location: London, hybrid
Main function: Provide advanced production support for a leading FinTech company, resolving complex issues and enhancing application performance.
What You’ll Focus On:
- Investigate and resolve complex production issues (Levels 2 and 3).
- Prioritise tasks, work independently, and collaborate with other teams.
- Triage tickets, respond to client queries, and onboard new services.
- Automate processes, implement permanent fixes, and improve monitoring systems.
- Ensure continuous data monitoring and support product improvements.
- Document new products for a smooth handover to the support team.
- Lead incident review meetings and manage problem-solving activities.
- Coordinate with the Tech Support Lead and provide out-of-hours support.
What We’re Looking For:
- Degree in Computer Science or a related field.
- Strong Linux and SQL skills, with experience in scripting or programming.
- Incident management experience in a fast-paced environment.
- Ability to manage complex systems, prioritise issues, and communicate effectively during incidents.
- Familiarity with encryption, file transfer protocols, and networking.
- Willingness to work out of hours and interact confidently with clients.
- Experience with monitoring tools.
Why You’ll Thrive:
- Collaborative Culture: We support each other to grow and succeed in a meritocratic environment.
- Flexible Work: Modern tools and flexible working arrangements, including remote work options.
- Industry Leader: Join a globally recognised FinTech company trusted by 120+ financial institutions.
- Career Growth: Opportunities for advancement and skill development within a growing company.
- Comprehensive Benefits: Competitive salary, life assurance, income protection, and pension.
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