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Application Support Lead

3 months ago


London, United Kingdom Open Select Full time

Application Support Lead

Role: Application Support Lead

Industry: FinTech

Location: London, hybrid


Main function: Provide advanced production support for a leading FinTech company, resolving complex issues and enhancing application performance.


What You’ll Focus On:

  • Investigate and resolve complex production issues (Levels 2 and 3).
  • Prioritise tasks, work independently, and collaborate with other teams.
  • Triage tickets, respond to client queries, and onboard new services.
  • Automate processes, implement permanent fixes, and improve monitoring systems.
  • Ensure continuous data monitoring and support product improvements.
  • Document new products for a smooth handover to the support team.
  • Lead incident review meetings and manage problem-solving activities.
  • Coordinate with the Tech Support Lead and provide out-of-hours support.


What We’re Looking For:

  • Degree in Computer Science or a related field.
  • Strong Linux and SQL skills, with experience in scripting or programming.
  • Incident management experience in a fast-paced environment.
  • Ability to manage complex systems, prioritise issues, and communicate effectively during incidents.
  • Familiarity with encryption, file transfer protocols, and networking.
  • Willingness to work out of hours and interact confidently with clients.
  • Experience with monitoring tools.


Why You’ll Thrive:

  • Collaborative Culture: We support each other to grow and succeed in a meritocratic environment.
  • Flexible Work: Modern tools and flexible working arrangements, including remote work options.
  • Industry Leader: Join a globally recognised FinTech company trusted by 120+ financial institutions.
  • Career Growth: Opportunities for advancement and skill development within a growing company.
  • Comprehensive Benefits: Competitive salary, life assurance, income protection, and pension.