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Customer Service and Demand Planning Team Leader

3 months ago

Oxfordshire, United Kingdom GTS Group Ltd Full time

An opportunity within leading global connectivity solutions provider to join as a Team Leader for their Customer Service and Demand Planning function within their Aerospace & Defence Business unit.


The Customer Service and Demand Planning Team Leader will be responsible for:

  • Ensuring that all internal and external customers are properly serviced and according to the CSM stated service metrics.
  • Completing BABTEC root cause analysis
  • Process monthly departmental SAP reports and staff follow-ups
  • Complete customer surveys and questioners when needed.
  • Efficiently resolve all customer escalations by working with internal teams and divisions.
  • Review weekly the blocked invoices/back log and rectify issues timely.
  • Accurate review and complete invoice cancellation requests from CSR and other internal partners.
  • Review incoming orders for accuracy of price, part number, quantity and contractual obligation.
  • Perform all sales service order entry and support functions in accordance with published procedures.
  • Manage monthly global meetings with outside sales.
  • Compile global forecast needs for the division validate data and enter totals into corporate demand planning tool.
  • Attend global demand planner meetings/events to ensure compatibility in processes and information sharing.

We are looking for those with experience in a similar role in the manufacturing sector. Prior SAP knowledge and strong leadership and problem solving skills are essential.