Customer Services Team Leader

2 weeks ago


Oxfordshire, United Kingdom Allen Associates Full time

Our wonderful client is looking for a German-speaking Customer Support Advisor to join their expanding team. Working as part of the client support function , which acts as “the engine room of the organisation”, you will be responsible for providing excellent customer service, supporting with registrations, renewals and service enquiries. This is an outbound calling role, so telephone experience is essential, alongside strong interpersonal skills. Starting initially on a temporary basis, if all goes well, there will be potential to move onto a permanent contract.

German-Speaking Customer Support Advisor (Temp to Perm) R esponsibilities

Building rapport and strong relationships with clients by providing advice and support throughout the onboarding process.
Making around 50 outbound calls per day to customers to explain the benefits of the service; Providing first line support, including IT and process issues, concerns, updates on application and status.
German-Speaking Customer Support Advisor (Temp to Perm) Rewards
Starting initially on a temporary basis, if all goes well, there will be potential to move onto a permanent contract. A performance related bonus
~25 days holiday per annum
~ Regular social events
~ Company credit card, laptop and mobile
~ Flexible working arrangements
~ Refer a Friend scheme
~ Company pension scheme and sickness/compassionate leave scheme
~ Free parking on site




They have a hardworking but friendly team, with lots of personal development and progression opportunities. German-Speaking Customer Support Advisor (Temp to Perm) Experience Essentials
Native or fluent German-speaker
The successful candidate will be charismatic, confident and able to pick up information quickly in order to provide high quality service to customers.
Previous experience in a customer service environment.
This is a full-time, hybrid role, based just outside Oxford, working two days in the office (Thursday and Friday). Free onsite parking is available.

If you would like to find out more about this excellent opportunity, then please apply online today or contact me molly@allen-associates.



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