Chief Operating Officer

4 weeks ago

Northamptonshire, United Kingdom SATIGO Full time

We are seeking a dynamic and experienced Chief Operating Officer to join our team and support the CEO in evolving, articulating, and executing the organisation’s transformation strategies and executing a new target operating model. This pivotal role will shape our future corporate vision, enhance the capabilities, drive cultural change, and support succession opportunities for the CEO while serving as a nominated deputy. The role also emphasizes risk management, people leadership, and operational excellence in a highly transformational state.


Principal Accountabilities:

  • Design and gain approval for the organizational Target Operating Model, supporting future strategic and transformation plans across all departments, with a focus on people management and operational leadership.
  • Identify resource needs, capabilities, and funding requirements to develop strategic and transformation plans, balancing people development, risk management, and operational goals.
  • Drive the transformation of operational areas as a priority in alignment with the COO role, ensuring cultural change and strong risk control measures are embedded.
  • Oversee operational processes, systems, and procedures to achieve operational excellence, continuous improvement, and service enhancements while maintaining a robust risk control environment.
  • Develop and control relevant operational and departmental budgets, ensuring alignment with short- and long-term financial expectations, with a focus on operational efficiency and risk mitigation.


Skills Required:

  • Experience in building transformational plans that significantly improve performance while safeguarding stakeholder priorities and embedding strong risk management practices.
  • Expertise in creating and implementing diverse operating models, with deep experience in offshoring operations and technology, and managing operational risk.
  • Demonstrated success in executing multi-phased transformational plans while maintaining strong business performance, risk control, and operational stability.
  • Extensive experience in leading large operational teams through transformation, with a focus on people management, cultural change, and operational leadership.
  • In-depth knowledge of technology, change management, process improvement, operational management, and risk control frameworks.
  • Ability to navigate between detailed operational focus and strategic influence, with strong problem-solving and data-driven decision-making skills, especially in managing operational risks.
  • Experience in complex business environments and/or regulated sectors, with proven stakeholder relationship development and risk management expertise.


For more information and a confidential discussion please apply.

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