Customer Onboarding Manager

1 month ago


London, United Kingdom Qargo TMS Full time

About Qargo

Qargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimises planning. To help us achieve our mission and support our growth we’re looking for a Customer Onboarding Manager.


As a Customer Onboarding Manager at Qargo

✅ You'll be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimise.

✅ Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.

✅ Be the first point of contact when our client needs support and you’ll check in with them regularly.

✅ Continually improve our solutions guide and knowledge base.

✅ Document all your findings in a detailed and structured way and communicate them with the other teams.

✅ Assist in the pre-sales phase by analysing potential client’s needs and providing technical support to our business development team during demos.

✅ Work closely with the other departments at Qargo like engineering, sales and product. You’ll travel across Belgium and the South of the Netherlands on a regular basis.


Your profile

✅ Fueled by your experience in the (road) transport industry (ideally 3-4 years of experience), you’ve developed a solid understanding of the industry and its needs. Experience in an operational role (e.g., transport planner) is a plus.

✅ You are a true self-starter who takes initiative and doesn’t view any task too big or too small.

✅ You are able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.

✅ You are customer obsessed and you always strive for the best customer experience.

✅ You are proactive, well organised and punctual. Your flexibility fits great with our fast paced start-up mentality.

✅ You are fluent in English. French earns you bonus points.

✅ You need experience with EDI and API.


We offer

✅ A competitive salary package.

✅ A role with a lot of responsibility, ownership and impact.

✅ Great growth opportunities within a rapidly growing company.

✅ Remote / flexible working.

✅ A Green office in Holborn, near Covent Garden.

✅ A great team atmosphere between the London and Ghent office. With fun activities and initiatives within and outside of working hours. Such as: weekly catch up meetings with the entire Qargo team, company lunches, dinners, game nights etc.

✅ Yearly company holiday with the entire Qargo team.



  • London, United Kingdom Braze Full time

    At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...


  • London, United Kingdom Oliver Bernard Full time

    Junior Customer Onboarding ManagerOutside IR35 contract - £200-£225 per day Remote working (UK based)A leading EdTech SaaS company are looking for a Junior Customer Onboarding Manager to help successfully onboard and manage several key accounts for primary schools. You will be responsible for owning the onboarding process of several schools including...


  • London, United Kingdom Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...


  • London, United Kingdom Turtl Full time

    Turtl is an exciting software company with more than 300 customers around the world and 120+ employees based in London and Boston. Our software enables anyone to create, personalize, publish and track digital documents - with no need for specialist design or coding skills. Turtl is used by businesses of all sizes, from small organizations to big names, such...


  • London, United Kingdom Qargo TMS Full time

    Job Description About Qargo Qargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates...


  • London, United Kingdom Qargo TMS Full time

    About QargoQargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and...


  • London, Greater London, United Kingdom Insider Full time

    Job DescriptionWe are seeking an experienced Customer Onboarding Specialist to join our team at Insider. In this role, you will be responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1-to-1 personalisation driven by the client's data.You...


  • London Area, United Kingdom Qargo TMS Full time

    About QargoQargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and...


  • London, United Kingdom Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...


  • London, United Kingdom Compass Education Full time

    At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 3,000 schools across Australia, Ireland and the UK.We are embarking on an exciting journey of growth and are looking for passionate...


  • London, United Kingdom Compass Education Full time

    At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 2,000 schools across Australia, Ireland and the UK.We are embarking on an exciting journey of growth and are looking for passionate...


  • London, Greater London, United Kingdom APL Logistics Full time

    Join Our TeamWe are looking for a highly motivated and organized individual to join our Project Management & Customer Implementation Team as a Customer Onboarding Coordinator. In this role, you will be responsible for ensuring smooth customer onboarding processes, coordinating with internal teams, and maintaining accurate records. To succeed in this...


  • London, United Kingdom Breathe Payments Full time

    **Admin & Customer onboarding Exec - Epos & Card Payments** Breathe Payments are a fast growing fintech card payments and Epos business with a focus on new tech payment products. We're looking for someone with a real attention to detail and a pro-active attitude to work in a growing team. **Job Purpose** To onboard new customers & manage the customer set...


  • London, Greater London, United Kingdom Barclay Simpson Full time

    We are seeking a seasoned professional to lead our commercial banking team, driving the development and growth of a dedicated KYC function. As Head of Banking, you will be responsible for shaping and developing a high-performing team of 12 individuals.Lead a dedicated KYC function comprising 12 professionalsEstablish strong relationships with clients and...


  • London, United Kingdom Tipalti Full time

    Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of...


  • London, United Kingdom BigHand Full time

    **About BigHand**: BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best. We make big...


  • London, Greater London, United Kingdom Barclay Simpson Full time

    We are seeking a seasoned professional to lead the development and growth of our KYC function in a commercial banking organisation. With an existing team of 12, we aim to establish ourselves as industry leaders in this field. This role offers a unique opportunity for a talented individual to shape the future of our bank's KYC function and contribute to its...


  • London, United Kingdom Chattermill Full time

    **Onboarding and Customer Support Specialist**: ***UK (Remote or Hybrid) **£35,000 - £45,000 per annum DOE + bonus + stock options** **Our Perks** ❤️ Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget - ️ Flexible working in a choice first environment - we trust the way you want to work WFH...


  • London, United Kingdom Booksy International Sp. z o.o. Full time

    We are Booksy, pleased to meet you! Our priority is to help beauty professionals develop their business. To achieve this, we provide them with our tool that helps make appointment management quicker and easier by connecting clients with their beauty professionals so they can look and feel their best. - At booksy we value you for being you and your real...


  • London, Greater London, United Kingdom Compass Education Full time

    About the RoleWe are seeking a highly skilled Customer Onboarding Lead to join our team at Compass Education. As a key member of our team, you will be responsible for the successful migration of schools' MIS data to our software.Key Responsibilities:Lead a team to improve processes, drive efficiencies, and ensure a smooth transition for schools.Proactively...