Customer Success Onboarding

6 months ago

London, United Kingdom Booksy International Sp. z o.o. Full time

We are Booksy, pleased to meet you Our priority is to help beauty professionals develop their business. To achieve this, we provide them with our tool that helps make appointment management quicker and easier by connecting clients with their beauty professionals so they can look and feel their best.
- At booksy we value you for being you and your real skills, there is no need to add a photo or personal details (such as date of birth, gender, nationality, etc) on your CV._

**What does the CS Onboarder team do?**

Our Onboarding team helps the client to become familiar with our tool, making the configuration according to the needs of each business in order to get the most out of it and achieve account activation. This is done during the first month of subscription, after the sale made by the salesperson.

**The role**:

- Build relationships with our customers, support them from the first call and during their first month of subscription, follow up for the correct activation of the account and thus be able to meet the established objectives.
- Identify, develop and recognise opportunities to improve processes in order to improve workflow in an efficient manner.
- Maintain records of customer interactions, queries and concerns through our CRM (salesforce).
- Weekly meetings with your team leader and team to support your needs and objectives.
- Team sessions with our product expert to help you master the product.
- Support and collaboration across all Booksy teams: sales, support, operations, HR, marketing.
- Representation at trade shows in different cities to support current and potential customers.
- Participation in ad hoc projects.

**Qualifications**:

- Demonstrated experience in telephone customer service.
- Excellent communication and technological skills
- Strong ability to build rapport and adapt language to the customer.
- Self-motivated, organised and efficient, able to manage time and prioritise tasks
- Proficient in the use of CRM systems

**Why choose Booksy?**
- Access to a wellness platform where you can earn points for doing activities and redeem them for vouchers of 20 euros/month
- Cash Health Plan
- Pension plan
- 4 x salary life insurance
- 25 days holiday plus your birthday day off
- And above all, support in developing your skills and professional growth

**Booksy Values
1 People First

2 Act Like an Owner

3 Work as a Team

4 Shoot for the Moon

**Do you share our values and want to join this great team? Sign up

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