After Sales Specialist/Engineer

3 months ago

Northumberland, United Kingdom Osbit Full time

About Osbit:


We’re Osbit. We design and build cutting-edge engineering systems to make offshore wind happen at scale.


We supply engineering equipment across many technology areas, to enable key offshore operations such as wind turbine foundation installation, burial and installation of subsea cables, and the lifting & handling of wind turbine components.


We’re here to redefine what’s possible offshore, to drive the clean energy sector, and our planet, forward. We combine decades of collective experience in developing offshore equipment with fresh and innovative approaches, and we are passionate about enabling a more sustainable world for us all.


At Osbit we are proud to be a formative member company in game-changing offshore wind services business Venterra Group.


Role Overview:


We are seeking an After Sales Specialist/Engineer to join our team. The ideal candidate will possess exceptional problem-solving skills, a strong understanding of commercial dynamics, and a dedication to providing exceptional customer service. You will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence. An overall technical understanding of commissioning, operating and fault-finding machines with mechanical/hydraulic/electrical components would be preferred.


Key Responsibilities:


• Customer Query Management: Efficiently handle warranty-related customer queries, ensuring timely and satisfactory resolutions.

• Commercial Awareness: Strong commercial awareness and contractual understanding to effectively assess the financial implications of warranty claims, develop cost-minimising strategies, and uphold customer satisfaction.

• Communication: Maintain clear, concise, and effective communication with customers, keeping them informed throughout the complaint resolution process.

• Documentation and Reporting: Accurately document all customer interactions, queries, and resolutions. Provide detailed reports to stakeholders and other relevant functions.

• Cross-Functional Collaboration: Work closely with all functions to resolve warranty issues.

• Process Improvement: Identify and implement improvements in the warranty handling process to enhance efficiency and customer satisfaction.

• Customer Advocacy: Act as the voice of the customer within the organisation, ensuring their concerns are heard and addressed promptly.

• Compliance: Ensure all complaint handling activities comply with company policies, industry standards, and legal requirements.

• Technical Improvement: Lead the feedback loop of lessons learned back to the design teams.


Qualifications:


• Experience: Proven experience in a customer complaint handling role, preferably within the engineering or offshore energy sectors.

• Commercial Acumen: Strong understanding of commercial principles and the ability to balance customer satisfaction with business interests.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex issues clearly and effectively.

• Problem-Solving: Demonstrated ability to analyse problems, identify root causes, and develop effective solutions.

• Team Player: Ability to work collaboratively with cross-functional teams and build strong internal and external relationships.

• Attention to Detail: High level of attention to detail and accuracy in documentation and reporting.

• Adaptability: Ability to thrive in a fast-paced, dynamic work environment and manage multiple priorities simultaneously.

• Quality: Proven experience handling NCR’s and root-case analysis, then clearly reporting any actions/lessons to the business

• Travel: Willingness and ability to travel periodically for short durations


What We Offer:


• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive and innovative work environment.

• The chance to be part of a leading company in the offshore energy sector.


About Venterra:


Venterra is a dedicated wind energy services group at the forefront of driving the clean energy transition. Together, we engineer, build and support the operations of major wind developments around the world by providing specialist, technical and comprehensive services at every stage of the project lifecycle. Our vision is to become the global services champion and strategic partner supporting the wind industry’s rapid expansion.

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