Customer Service Advisor

3 days ago


Northumberland, United Kingdom RedDot Full time

**Customer Service Advisor - September Start**

**Full Time**
**Salary of £21,000 per annum increasing to £23,500 after 20 weeks.**

**The role of the Customer service advisor**:

- Our customer service advisor will be working on behalf of a Global Outsourcing company.
- Our customer’s interests are at the heart of everything we do. Our customers are those who find themselves in financial difficulties, which is why our teams play a vital role in listening to and understanding our customer’s circumstances and agreeing on a fair solution that is suitable and sustainable for them.
- As a customer service advisor, you will make every communication matter, ensuring that all points of the customer journey are as stress-free as possible. You will pride yourself on delivering a great customer experience. Giving every customer the best possible experience when they call in
- Dealing with vulnerable customers and answering all enquiries with care
- You will deal with a variety of calls - mainly inbound but with some outbound calls as well - & can deal with vulnerable customers & handle calls with extra care. You will assess the needs of the customers & take ownership of the call assessing the customer needs & provide the best possible solution. You will take pride in each call dealing with care & thoroughness to make the customer journey the best possible experience.

**Benefits of the Customer service advisor role**:

- Salary £21,000 per annum increasing to £23,500 after 20 weeks
- A bright, modern, place to work with excellent staff facilities with excellent transport links
- Spend your lunch breaks in the onsite café
- Look after your future with our company pension scheme.
- Develop your career in a global company of over 225,000 employees across more than 40 countries

If you are looking for a long-term career there is an opportunity to work towards an accreditation which will recognise your skills and knowledge within the role and allow you to demonstrate and prove your competencies leading to some fantastic development opportunities

**Skills you will need as a customer service advisor**:

- 6 months of customer service experience
- Clear criminal record (no **unspent **criminal convictions)
- References to cover the last 3 years of employment
- The ability to deal with vulnerable customers & handle calls with extra care
- Computer literate with the ability to multitask and use multiple systems at any one time
- Objection handling techniques
- Effective questioning and listening skills
- Resilient

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

Red Dot specialises in Call Centre roles.

Key Words: Customer service advisor, Customer Service Advisor, Sales Advisor, Outbound Advisor, Retail, Hospitality, Retail Sales Assistant, Call Centre Agent



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