Current jobs related to Contact Center Team Lead - Romford - HCLTech

  • Contact Center Team Lead

    1 month ago

    Romford, United Kingdom HCLTech Full time

    Job Title : Contact Center Operations - Team LeaderLocation RomfordCore Competence Good understanding of the Financial Services Industry and the products available – specifically a detailed knowledge of the products associated with protection policies, pensions and mortgages.Have a minimum of 3 years experience in complaint handlingQualified to FA1, CF1...

  • Contact Center Team Lead

    1 month ago

    Romford, United Kingdom HCLTech Full time

    Job Title : Contact Center Operations - Team LeaderLocation RomfordCore Competence Good understanding of the Financial Services Industry and the products available – specifically a detailed knowledge of the products associated with protection policies, pensions and mortgages.Have a minimum of 3 years experience in complaint handlingQualified to FA1, CF1...

  • Contact Center Team Lead

    1 month ago

    Romford, United Kingdom HCLTech Full time

    Job Description Job Title : Contact Center Operations - Team Leader Location Romford Core Competence Good understanding of the Financial Services Industry and the products available – specifically a detailed knowledge of the products associated with protection policies, pensions and mortgages. Have a minimum of 3 years experience in complaint...

  • Contact Center Team Lead

    1 month ago

    Romford, United Kingdom HCLTech Full time

    Job Title : Contact Center Operations - Team LeaderLocation RomfordCore Competence Good understanding of the Financial Services Industry and the products available – specifically a detailed knowledge of the products associated with protection policies, pensions and mortgages.Have a minimum of 3 years experience in complaint handlingQualified to FA1, CF1...

  • Operations Team Leader

    1 week ago

    Romford, Greater London, United Kingdom HCLTech Full time

    Job Summary:We are seeking an experienced Operations Team Leader to join our Contact Center Operations team at HCLTech. As a key member of our team, you will be responsible for leading a team of customer service representatives and driving business results.Job Description:The Operations Team Leader is responsible for managing the day-to-day operations of the...

  • Registered Nurse Lead

    1 week ago

    Romford, Greater London, United Kingdom Bupa Global Full time

    Job OverviewBupa Global is seeking a highly skilled Registered Nurse to join our team as a lead in patient care. The successful candidate will be responsible for overseeing the well-being of our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesTaking responsibility for the overall health and wellbeing of our...

  • Band 6 Junior Sister Lead

    4 weeks ago

    Romford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals NHS Trust Full time

    About Our TrustWe are a leading healthcare provider in the UK, dedicated to delivering high-quality patient care. As a Band 6 Sister/Charge Nurse, you will join our team at Queen's Hospital, working in our Short Stay Ward - Sky A.With a strong focus on patient-centered care, we strive to provide safe and flexible medical services to patients who require...

  • Lead Professional in Safeguarding

    10 hours ago

    Romford, Greater London, United Kingdom Social Care Connections Full time

    Job Title">Senior Children's Social Worker - Children's Services Team">Location">Social Care Connections is a specialist recruitment agency dedicated to the children and young people sector within social care. We take pride in our child-centered approach, aligning with the ethics and values of professionals committed to improving lives.">Job Description">We...

  • Rehabilitation Team Lead

    4 weeks ago

    Romford, Greater London, United Kingdom Catch22 Full time

    About the JobWe are seeking a Rehabilitation Team Lead to join our team at Catch22. In this role, you will be responsible for leading a team of frontline practitioners in delivering rehabilitation services to individuals involved in the Criminal Justice System.Providing line management and motivation to a team of frontline practitioners to achieve our...

  • Residential Team Lead

    1 month ago

    Romford, Greater London, United Kingdom Compass Associates Full time

    Job Overview: Compass Associates is collaborating with a leading care provider to recruit a Residential Team Lead with a passion for delivering exceptional care.About the Role:Lead a team of dedicated professionals in providing high-quality care to residents in a supported living environment.Develop and implement care plans that cater to individual needs and...

  • Clinical Lead for Complex Rehabilitation Services

    2 weeks ago

    Romford, Greater London, United Kingdom Pick for Britain Full time

    About the Role:This is an exciting opportunity for a Clinical Lead to join our Complex Rehabilitation Services team.As a Clinical Lead, you will be responsible for overseeing the delivery of rehabilitation services to patients with complex needs, ensuring that they receive high-quality, evidence-based care.You will work closely with multidisciplinary teams...

  • Construction Team Lead

    2 weeks ago

    Romford, Greater London, United Kingdom CV-Library Full time

    Key ResponsibilitiesAs a Construction Team Lead, you will be responsible for leading a team of construction professionals to deliver high-quality projects on time and within budget. Your key responsibilities will include:* Overseeing the logistical requirements of projects* Delegating work to colleagues within your team* Meeting regularly with clients, third...

  • Sales Team Lead

    1 week ago

    Romford, Greater London, United Kingdom Stirling Warrington Full time

    Job OverviewSales Team LeadWe are seeking a highly motivated Area Sales Manager to join our successful team at Stirling Warrington.

  • Sales Team Lead

    4 weeks ago

    Romford, Greater London, United Kingdom The CLR Group Full time

    Job DescriptionAs a key member of The CLR Group, we are seeking a highly motivated and skilled Sales Team Lead to join our team in Romford, Essex. In this role, you will be responsible for generating leads, responding to client inquiries, arranging viewings, and negotiating offers with clients.We offer a competitive salary up to £25,000, with on-target...

  • Sales Team Lead

    5 days ago

    Romford, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000

    About the Opportunity:We are seeking an experienced Sales Team Lead to join our team at beBee Professionals in Romford. As a key leader in our sales team, you will be responsible for managing client relationships and driving business growth.Salary: £55,000 - £70,000 per annum, depending on experienceAbout the Role:Team Leadership: Lead and manage a team of...

  • Radiography Team Lead

    4 weeks ago

    Romford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full time

    Job OverviewBHRUT NHS seeks a skilled Radiography Team Lead to oversee the MRI service, ensuring efficient operations and staff development.The ideal candidate will possess BSc in Diagnostic Radiography or equivalent, with 5+ years of experience in MRI. Strong management, leadership, and supervisory skills are essential.Responsibilities include leading...

  • Retail Team Lead

    1 week ago

    Romford, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time

    About The JobWe are seeking a dynamic and inspirational Retail Manager to lead, coach and develop our team of Retail Artists to achieve sales, customer service and operational targets.This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile...

  • Electrical Team Lead

    1 month ago

    Romford, Greater London, United Kingdom CV-Library Full time

    Electrical Supervisor OpportunityWe are seeking a skilled Electrical Supervisor to join our team in Havering, Redbridge, and Essex. As an experienced professional, you will lead a team of electricians, ensure properties are maintained correctly, and manage Health & Safety compliance.About the RoleLead and manage a team of electriciansEnsure properties are...

  • Technical Team Lead

    3 months ago

    Romford, Greater London, United Kingdom beBee Professionals Full time £60,000 - £80,000

    Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to lead our development team in Romford, United Kingdom. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance...

  • Management Team Lead

    5 days ago

    Romford, Greater London, United Kingdom beBee Professionals Full time £35,000 - £45,000

    OverviewbeBee Professionals is seeking an experienced Team Leader to join our team in Romford, United Kingdom.Job Description:The successful candidate will be responsible for managing and inspiring our dynamic team, overseeing daily operations, and driving team performance. They will also be expected to ensure targets are met, while fostering a positive and...

Contact Center Team Lead

1 month ago

Romford, United Kingdom HCLTech Full time

Job Title : Contact Center Operations - Team Leader

Location Romford


Core Competence


  • Good understanding of the Financial Services Industry and the products available – specifically a detailed knowledge of the products associated with protection policies, pensions and mortgages.
  • Have a minimum of 3 years experience in complaint handling
  • Qualified to FA1, CF1 and CF2 (or equivalent), or the desire to achieve this within 2 years of appointment to the role
  • Understands key business metrics and balances BAU appropriately
  • Use appropriate MI to aid decision making and resource planning
  • Predicts potential failings and develop contingencies
  • Build and maintain effective relationships with team members and management aiding constructive feedback and promoting the importance of route cause analysis
  • Performs consistently and monitors staff performance against company competencies, personal objectives and agreed team plans
  • Addresses individual and team performance issues
  • Motivate and inspire team performance to ensure achievement of SLAs and team goals
  • Share experience and knowledge by providing guidance to the wider operational teams
  • Relay communications in a timely and appropriate manner to colleagues, manager and other senior management
  • Ensure all communication, both written and spoken, is of a consistently high standard at all times
  • A professional, polite manner to be maintained without exception. Articulate speech and appropriate use of language
  • Speak with courtesy and confidence when dealing with operational team members, clients, third parties and associates. Be sensitive and considerate of other people’s time
  • Looks for ways of improving customer service and supports a team culture of treating customers fairly.
  • Takes personal responsibility for customer needs and takes ownership of complaint resolution
  • Shows resilience in dealing with setbacks

Person Specification

Job Title Operations Team Leader

Education/Qualifications/ Training

GCSE or equivalent in Maths & English

FA1, CF1 & CF2 (or to be completed within 2 years of appointment)

Understanding of HR policies and procedures and employment law

Experience in a BPO or Life and Pensions company


Experience

  • Ability to daily resource plan
  • Ability to interpret MI stats and take appropriate action
  • Ability to influence to achieve results
  • Excellent spoken and written communication skills
  • Comprehensive knowledge of the process/procedures/systems which support the role
  • Life & Pensions processing
  • Good knowledge of a Financial Services regulatory environment
  • Resource Management and capacity planning