Account Manager

2 weeks ago

London, United Kingdom Realtime Agency Full time

As an Account Manager at RTA, you will be responsible for leading planning across client accounts, playing a key role in successful delivery of campaigns and ensuring your clients receive the best-in-class media planning across multiple media channels, including programmatic, search and social.


You will Be Awesome in customer service, with strong experience working across multiple accounts simultaneously, delivering the best of the best to your clients, ensuring strong rapports are fostered and maintained. You will Dream Big – continually investigating new opportunities and tactics, ensuring fresh thinking is brought to the table, creating bespoke strategies for your client and identifying solutions to meet their needs so you can take them to new levels of growth beyond their expectations.


You will Proceed with Purpose, pro-actively driven, working closely with our core channel teams to ensure the activation, reporting and optimisation of our client campaigns are delivered on time and without a hitch. You will Be Bighearted as a Senior Account Manager – you will demonstrate kindness, integrity, and respect for your clients and for your colleagues; taking pride in your work, collaborating in a kind and respectful way with others, while being generous with our time and resources.


Key responsibilities:


Planning & Strategy

  • Build, develop and implement account strategy, to include complex, cross channel media plans
  • Forecast spend and performance accurately and communicate clearly internally and externally
  • Design and implement innovative strategical tests which can bring deeper insights on performance and value
  • Outline and organize measurement strategy, tracking and results delivery
  • Review and recommend new, innovative tests, tools or ideas to clients at least quarterly


Client Relationship Management

  • Updates to client (via presentations/calls/QBRs) which include campaign insights and recommendations as well as industry best practices
  • Pitching new innovative test, tools and ideas
  • Build strong relationships with clients to ensure they are fully kept up to date on activities and additional opportunity so RTA are in pole position to expand / maximize opportunities
  • Develop processes/structure/services which can add value to our existing clients and ensure their experience with RTA is best in class


Project Management

  • Project manage complex workflows and multi team projects and Ensure all client projects are delivered within agreed SLAs
  • Oversee internal account operations (onboarding, account setup, reporting infrastructure, communication channels, asset organization, troubleshooting issues etc.)
  • Manage and oversee communication between activation team and client contacts


Account Growth and Innovation

  • Onboard new accounts and manage account spend, leveraging opportunities
  • Grow and develop existing accounts organically on existing channels and Identify additional commercial opportunities where appropriate
  • Proactively manage contract renewals by implementing innovative strategies that drive impact beyond the client, project, or team. Independently solve challenges throughout the process
  • Contribute to RFPS, research new tools, products and tech that could bring additional value to the client and Improve RTA's service offerings


You’re the right person for the role if you have:

  • Degree in business, math, marketing, engineering, science or similar.
  • 2 to 3 years of hands on paid advertising experience (agency experience preferable).
  • Proven track record of success with advertising campaigns.
  • Demonstrated ability to manage multiple accounts and projects simultaneously to meet objectives/key deadlines.
  • Experience with website and lead analytics (UTM tagging, Social Ad publishing tools such as Sprinklr or Kenshoo, Salesforce, Google Analytics,).
  • Ad platform certifications (Facebook Blueprint, Google Ads, DSP-specific certifications).
  • Outstanding data handling and analytical skills.
  • Excellent written and verbal communication skills.
  • Well-organized and flexible; able to move from project to project without delay.
  • A passion for Digital Marketing and learning



Introducing Realtime

We’re Realtime Agency. We might not be widely known – but our impact is felt everywhere we go.

As an independent challenger agency – going hand-to-hand with the largest agencies in the world – we bring that challenger mindset to a marketplace of same old, same old advertising companies. Our work with some of the biggest brands in the world doesn’t come from following suit; we blaze our own trail.

Realtime Agency is a global, full-funnel advertising agency that specialises in a unique, performance-led approach to campaign strategy not seen elsewhere in the field. We help businesses transform their digital buying processes through innovative – and, often, first-to-market – methods that have put both our clients and us on the map.

Clients in verticals from consumer tech to financial services to lifestyle brands and everything in between, Realtime has turned dozens of major brands into believers of a different approach to their media strategy.

It is this innovative mindset that led Digiday to name Realtime Agency a finalist for Agency of the Year in 2023. Realtime Agency is based in London, England, with U.S. offices in Denver, Colorado and Washington, D.C.



What does RTA offer?

  • People First Culture; in the last year we increased our staff happiness by 20%, we have a culture coordinator, team events, learning opportunities and training, company mid-year kick-off, individual awards, Class Pass, and much more.
  • Private medical insurance
  • 25 days holiday - excluding bank holidays
  • A birthday lie in
  • Growth company; we are positioned well in the market as leaders in ‘the privacy age’
  • We're a global company with international work and travel opportunities
  • Digital learning opportunities – programmatic, Google, Influencer, SEO, Affiliate marketing to truly understand the full marketing mix, allowing you to go on and excel as a fully rounded digital leader
  • Be in the mix of industry change and trends – learn how we have pivoted into the privacy age and our plans for moving into the next wave of web3.0 and Metaverse.
  • Fast progression routes as the company continues to rapidly grow.
  • An excellent bonus scheme
  • A fun, friendly working environment

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