Operational Support Grade

3 months ago

Kirk Deighton, United Kingdom Mitie Full time

Operational Support Grade - HMP Millsike - Full Sutton, York

Salary: £29,345

Are you looking for a new role where you can genuinely make a difference?

About HMP Millsike - A New Approach for a New Prison

HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society.

Skills and attributes

  • Empathy
  • Integrity
  • Resilience
  • Showing respect
  • Assertion
  • Communication skills
  • Suspending Judgement
  • Basic IT Skills


Why apply for this role?

  • Help make a real difference to people's lives
  • An opportunity to build your career within a brand new state of the art prison
  • Continuously develop new skills and work with an incredible team
  • Excellent salary of £29,345 and benefits package to reward your hard work
  • Permanent Contracted 40 hours per week


Core Values and Culture

  • We are one Mitie: Delivering seamless, unrivalled service by working together.
  • Built on integrity and trust: Upholding integrity and trust in all actions.
  • Going the extra mile: Committed to excellence in service delivery.
  • Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas.
  • Customer-centric: Partnering with customers to put their needs first.


OSG Job Responsibilities

  • As an OSG, you will play a vital role in ensuring the safety, security, and well-being of staff, visitors, and prisoners at HMP Millsike. Your responsibilities will include:
  • Managing entry and exit procedures for staff, visitors, contractors, and vehicles.
  • Providing exceptional customer service to visitors, fostering a welcoming and safe environment.
  • Able to put visitors at ease and answer questions about any aspect of prison life.
  • Support visitors and understand that having a loved one in prison can be distressing, anxiety provoking, difficult for families and friends of prisoners
  • Conducting regular patrols to maintain external security.
  • Performing searches and confiscating forbidden items in line with policies.
  • Escorting visitors and prisoners to ensure safety and security.
  • Handling mail and maintaining logs to report contraband items.
  • Supervising prisoner activities, including clothing and property exchanges.
  • Operating the establishment's radio system and monitoring CCTV.
  • Monitoring the prisoners' PIN Phone system and maintaining logs.
  • Ensuring compliance with safeguarding procedures and seeking advice when needed.
  • Performing administrative tasks to ensure accurate data maintenance.


Person Specification

We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the OSG role:

Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).

Excellent communication skills.

Why Join Us?

At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families.


Employee Benefits
  • Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen.
  • Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns.
  • Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments.
  • Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes.
  • Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years.
  • Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan.
  • MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living.
  • Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus.
  • Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging.
  • Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning.
  • Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie.
  • Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full.
  • Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees.

If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

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