Service Designer

1 day ago

Manchester, United Kingdom Department for Work and Pensions Full time

Lead Service Designer

Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.

Were using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UKs largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. Wed love you to join us.

What skills, knowledge and experience will you use in this role? What will you do?

  • Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs.
  • Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services.
  • Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level.
  • Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives.
  • Lead design direction based on evidence.
  • Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.
  • Analyse research findings, data, insight gathering, critical thinking and concept generation.
  • Understand as-is service design and identify improvement opportunities.
  • Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes.
  • Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management.
  • Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes.
  • Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community.
  • Analyse and identify cost saving opportunities whilst implementing best practice service design.
  • Define the service design approach and key items on the design agenda, working to implement best practice.
  • Actively provide support and mentor team members whilst developing appropriate training to support designers.
  • Lead the capability and promote service design in and beyond the Department.
  • Support recruitment for the DWP Digital Product design community.

You and your role

As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging prototyping methods to share ideas and drive collaboration.

Details. Wages. Perks.

Location: Youll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £77,740.

Pension: Youll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £22,421 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. Youll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

  • An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
  • Flexible working including flexible hours and flex-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with I Can Be Me in DWP
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so its even easier for you to get to work and start making a difference
  • Sports and social activities
  • Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1.Apply: complete your application on Civil Service Jobs. Therell be full instructions when you click through.

2.Interview: a single stage interview online.

CLICK APPLYfor more information and to start your application.

  • Interaction Designer

    6 months ago

    Manchester, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 347296**Salary**: - £53,400 - £58,850- £53,400 - £58,850 Based on capability. The base salary of this grade is £53,400. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - GDS - GOV.UK**Type of role**: - Digital -...

  • Sales Professional

    7 days ago

    Manchester, United Kingdom Designer Exchange Full time

    Job DescriptionAs a Sales Assistant at Designer Exchange, you will play a crucial role in providing exceptional customer service and support to our luxury sales team.Key Responsibilities:Customer ServiceProvide a warm and welcoming experience for customers, assisting them during their visit and ensuring a positive shopping experienceOffer product...

  • Sales Assistant

    6 months ago

    Manchester, United Kingdom Designer Exchange Full time

    Designer Exchange is a sustainable led company located throughout the UK, with a presence in Spain. Backed by a sister company that has had insurmountable success with the second hand electronic industry we have been open since December 2013 and have already exceeded all expectations. Looking ahead we see nothing but fantastic opportunities for this company...

  • Service Designer

    3 weeks ago

    Manchester, United Kingdom Datasource Full time

    At Datasource, we're seeking a skilled Service Designer to join our consulting team. This is an exciting opportunity to work with a large consultancy in the UK, particularly successful in MoD, Government, and Public Sector contracts.This role involves working closely with users and businesses to design end-to-end services, covering technology and business...

  • Service Designer

    1 day ago

    Manchester, United Kingdom Department For Work And Pensions (Dwp) Full time

    Lead Service Designer Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP.Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.Were using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Service Designer

    3 days ago

    Manchester, United Kingdom Department for Work and Pensions (DWP) Full time

    Lead Service DesignerPay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.Were using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Design Services Designer

    3 weeks ago

    Manchester, United Kingdom Construction Resources Full time

    You get a long-term path in the commercial workplace industry, with an employee based business, currently turning over £44 million, with focus’s to improve the net profit of the business over the next 2 years. You’ll get £75k, depending on experience. But the bonus scheme is one of the industry’s best. You also get to work with one of the funniest...

  • Service Designer

    14 hours ago

    Manchester, United Kingdom FW.D Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Service Designer

    15 hours ago

    Manchester, United Kingdom FW.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Service Designer

    1 day ago

    Manchester,, Greater Manchester, United Kingdom FW.D Part time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Service Designer

    8 months ago

    Manchester, United Kingdom IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • Sales Consultant

    3 weeks ago

    Manchester, United Kingdom Designer Exchange Full time

    Job Summary: We are seeking a highly motivated and experienced Sales Assistant to join our team at Designer Exchange.As a Sales Assistant, you will be responsible for providing exceptional customer service and support to our sales team. Your primary objective will be to enhance the customer experience by assisting with their inquiries, processing...

  • Head of Service Design

    6 months ago

    Manchester, United Kingdom Capita IT Resourcing Full time

    **Simon Building, Manchester, ENG, MAN, GB, SK14 2BN** **Salary £68,857.00** - Head of Service Design. - My client is on the market looking for an experienced Head of Service Design who will be responsible for leading transformative initiatives within IT Service Management. As Head of Service Design you will play a pivotal part in overseeing the Service...

  • Service Design Expert

    3 weeks ago

    Manchester, United Kingdom Datasource Full time

    Service Design ExpertWe are seeking a skilled Service Design Expert to join Datasource. As a Service Design Expert, you will work closely with our clients to design end-to-end services that meet their needs.Work with users and businesses to design servicesConduct research and analysis to understand user needsDevelop service blueprints and customer journey...

  • Design Services Director

    6 days ago

    manchester, United Kingdom Network Plus Services Full time

    Design Services Director OpportunityNetwork Plus Services is seeking a highly experienced and skilled Design Services Director to lead our design team and deliver high-quality services to our clients. This is an exciting opportunity for a motivated individual to take charge of our design services and drive business growth.The successful candidate will have...

  • Lead Service Designer

    1 day ago

    Manchester, United Kingdom Dwp Digital Full time

    Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP.Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Service Design Specialist

    3 weeks ago

    Manchester, United Kingdom Adria Solutions Full time

    Service Design SpecialistAdria Solutions is seeking a skilled Service Design Specialist to join our Technical team. As a Service Design Specialist, you will be responsible for designing customer-focused and value-added solutions that meet customer requirements or specifications.Main Responsibilities:Design customer-focused and value-added solutions that meet...

  • Service Designer

    1 day ago

    Manchester Area, United Kingdom FW.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Service Designer

    20 hours ago

    Manchester Area, United Kingdom FW.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Cloud Engineer

    3 weeks ago

    Manchester, United Kingdom Moody's Investors Service Full time

    Job Description:Moody's Investors Service seeks a talented Cloud Engineer - Data Enrichment Services to join our team. As a key contributor to our data pipeline architecture, you will play a crucial role in designing and implementing scalable, cloud-native solutions. Your expertise in cloud-based technologies will enable us to push the limits of data...