Service Designer

1 day ago

Manchester, United Kingdom FW.D Full time

This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.


Department: Design

Location: Remote - Manchester (with travel to Europe and the US)

Reports To: Founder/Creative Director


About Us

At Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to deliver exceptional results. As strategic partners, we embed ourselves within our clients’ organisations to enhance their design capabilities and drive meaningful impact.


Whether refining user experiences, aligning design strategies with business goals, or solving the toughest design problems, our approach is always clear, purposeful, and results-driven. With a commitment to professional growth and a focus on teamwork, we ensure every project delivers maximum value for our clients—and continuous growth for our team.


Role Overview

As a Service Designer, you will play a pivotal role in designing and optimising workflows and processes for one of our flagship clients—a global sports and fashion brand. You’ll collaborate across product, design, and engineering teams to establish effective ways of working, develop playbooks, and enhance service delivery across digital touchpoints.


This is an exciting opportunity to contribute to a high-impact account by aligning strategic goals with user needs, ensuring a cohesive, scalable, and efficient approach to digital transformation.


Key Responsibilities

  • Design and optimise workflows to improve collaboration across product, design, and engineering teams.
  • Develop accessible playbooks for key activities such as project kick-offs, design handoffs, and stakeholder reviews.
  • Facilitate cross-functional collaboration, ensuring seamless communication and alignment across teams.
  • Conduct workshops and discovery sessions to map existing processes, identify pain points, and recommend solutions.
  • Create and maintain journey maps to visualise end-to-end user experiences and uncover opportunities for optimisation.
  • Establish structured feedback loops and iteration cycles to ensure continuous improvement in workflows and service delivery..
  • Travel to client locations in Europe and the US as required.


What we're looking for

Essential

  • Proven experience in service design or a similar role, focusing on workflow optimisation and cross-functional collaboration.
  • Strong background in creating playbooks, journey maps, and other process-oriented design artefacts.
  • Expertise in facilitating workshops and discovery sessions to drive alignment and innovation.
  • Demonstrated ability to streamline processes and implement scalable solutions across complex organisations.
  • A portfolio showcasing experience in service design and process optimisation, particularly in digital or eCommerce contexts.


Preferred

  • Familiarity with design systems and governance frameworks.
  • Experience working with data-driven approaches to validate and iterate on process improvements.
  • Understanding of customer journey mapping and conversion rate optimisation (CRO).


Soft Skills

  • Strategic Vision: Ability to think holistically while addressing specific challenges, ensuring solutions align with broader business objectives.
  • Collaboration: A natural facilitator who builds strong relationships across diverse teams and disciplines.
  • Communication: Exceptional ability to articulate ideas, processes, and recommendations clearly and persuasively.
  • Problem-Solving: Skilled at identifying inefficiencies and crafting actionable, user-centric solutions.
  • Adaptability: Comfortable navigating change and ambiguity in fast-paced, dynamic environments.
  • Empathy and Inclusivity: Focused on understanding diverse stakeholder and user needs to create equitable, impactful solutions.


What you'll Gain

  • Opportunities to work on a high-profile global account, driving meaningful impact through innovative service design.
  • A flexible, remote-first role with international travel, offering variety and collaboration across teams and cultures.
  • A supportive agency environment committed to your professional development and success.


  • Interaction Designer

    6 months ago

    Manchester, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 347296**Salary**: - £53,400 - £58,850- £53,400 - £58,850 Based on capability. The base salary of this grade is £53,400. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - GDS - GOV.UK**Type of role**: - Digital -...

  • Sales Professional

    1 week ago

    Manchester, United Kingdom Designer Exchange Full time

    Job DescriptionAs a Sales Assistant at Designer Exchange, you will play a crucial role in providing exceptional customer service and support to our luxury sales team.Key Responsibilities:Customer ServiceProvide a warm and welcoming experience for customers, assisting them during their visit and ensuring a positive shopping experienceOffer product...

  • Sales Assistant

    6 months ago

    Manchester, United Kingdom Designer Exchange Full time

    Designer Exchange is a sustainable led company located throughout the UK, with a presence in Spain. Backed by a sister company that has had insurmountable success with the second hand electronic industry we have been open since December 2013 and have already exceeded all expectations. Looking ahead we see nothing but fantastic opportunities for this company...

  • Service Designer

    3 weeks ago

    Manchester, United Kingdom Datasource Full time

    At Datasource, we're seeking a skilled Service Designer to join our consulting team. This is an exciting opportunity to work with a large consultancy in the UK, particularly successful in MoD, Government, and Public Sector contracts.This role involves working closely with users and businesses to design end-to-end services, covering technology and business...

  • Service Designer

    2 days ago

    Manchester, United Kingdom Department For Work And Pensions (Dwp) Full time

    Lead Service Designer Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP.Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.Were using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Service Designer

    2 days ago

    Manchester, United Kingdom Department for Work and Pensions Full time

    Lead Service DesignerPay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.Were using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Service Designer

    4 days ago

    Manchester, United Kingdom Department for Work and Pensions (DWP) Full time

    Lead Service DesignerPay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.Were using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Service Designer

    9 hours ago

    Manchester, United Kingdom Fw.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: Design Location: Remote - Manchester (with travel to Europe and the US) Reports To: Founder/Creative Director About Us At Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges...

  • Design Services Designer

    3 weeks ago

    Manchester, United Kingdom Construction Resources Full time

    You get a long-term path in the commercial workplace industry, with an employee based business, currently turning over £44 million, with focus’s to improve the net profit of the business over the next 2 years. You’ll get £75k, depending on experience. But the bonus scheme is one of the industry’s best. You also get to work with one of the funniest...

  • Service Designer

    1 day ago

    Manchester, United Kingdom FW.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Service Designer

    8 months ago

    Manchester, United Kingdom IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • Sales Consultant

    3 weeks ago

    Manchester, United Kingdom Designer Exchange Full time

    Job Summary: We are seeking a highly motivated and experienced Sales Assistant to join our team at Designer Exchange.As a Sales Assistant, you will be responsible for providing exceptional customer service and support to our sales team. Your primary objective will be to enhance the customer experience by assisting with their inquiries, processing...

  • Head of Service Design

    6 months ago

    Manchester, United Kingdom Capita IT Resourcing Full time

    **Simon Building, Manchester, ENG, MAN, GB, SK14 2BN** **Salary £68,857.00** - Head of Service Design. - My client is on the market looking for an experienced Head of Service Design who will be responsible for leading transformative initiatives within IT Service Management. As Head of Service Design you will play a pivotal part in overseeing the Service...

  • Service Design Expert

    4 weeks ago

    Manchester, United Kingdom Datasource Full time

    Service Design ExpertWe are seeking a skilled Service Design Expert to join Datasource. As a Service Design Expert, you will work closely with our clients to design end-to-end services that meet their needs.Work with users and businesses to design servicesConduct research and analysis to understand user needsDevelop service blueprints and customer journey...

  • Design Services Director

    7 days ago

    manchester, United Kingdom Network Plus Services Full time

    Design Services Director OpportunityNetwork Plus Services is seeking a highly experienced and skilled Design Services Director to lead our design team and deliver high-quality services to our clients. This is an exciting opportunity for a motivated individual to take charge of our design services and drive business growth.The successful candidate will have...

  • Lead Service Designer

    2 days ago

    Manchester, United Kingdom Dwp Digital Full time

    Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP.Digital with Purpose.We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain digital solutions that...

  • Service Design Specialist

    3 weeks ago

    Manchester, United Kingdom Adria Solutions Full time

    Service Design SpecialistAdria Solutions is seeking a skilled Service Design Specialist to join our Technical team. As a Service Design Specialist, you will be responsible for designing customer-focused and value-added solutions that meet customer requirements or specifications.Main Responsibilities:Design customer-focused and value-added solutions that meet...

  • Service Designer

    2 days ago

    Manchester Area, United Kingdom FW.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Service Designer

    2 days ago

    Manchester Area, United Kingdom FW.D (Foundry Works.Design) Full time

    This role is an open role looking for any of the following: Perm, Fixed Term, Part-time, Full-time.Department: DesignLocation: Remote - Manchester (with travel to Europe and the US)Reports To: Founder/Creative DirectorAbout UsAt Foundry Works Design (FW.D), we believe in empowering design teams, streamlining collaboration, and solving complex challenges to...

  • Cloud Engineer

    3 weeks ago

    Manchester, United Kingdom Moody's Investors Service Full time

    Job Description:Moody's Investors Service seeks a talented Cloud Engineer - Data Enrichment Services to join our team. As a key contributor to our data pipeline architecture, you will play a crucial role in designing and implementing scalable, cloud-native solutions. Your expertise in cloud-based technologies will enable us to push the limits of data...