Service Designer

6 days ago


Manchester, United Kingdom Datasource Full time

At Datasource, we're seeking a skilled Service Designer to join our consulting team. This is an exciting opportunity to work with a large consultancy in the UK, particularly successful in MoD, Government, and Public Sector contracts.

This role involves working closely with users and businesses to design end-to-end services, covering technology and business requirements. As a Service Designer, you'll work with customers to gather user experience requirements and with businesses to understand policy/regulatory requirements.

You'll look across complex end-to-end technology processes, conduct research and analysis to understand user needs, and develop service blueprints and customer journey maps to visualise and communicate the end-to-end service experience.

We're looking for someone with experience in service design, preferably in Government, Defence, or National Security. You should have a strong understanding of user-centred design principles and methodologies.

We offer a competitive package, including holidays, a flexible contributory pension arrangement, and life assurance.

As a Service Designer at Datasource, you'll have the opportunity to work on a wide range of projects, collaborating with cross-functional teams and user researchers.

Key responsibilities include:

  • Working with customers to gather user experience requirements
  • Developing service blueprints and customer journey maps
  • Conducting research and analysis to understand user needs
  • Collaborating with cross-functional teams and user researchers

We're looking for someone who is passionate about service design, user-centred design, and collaboration.

This is a hybrid role with a minimum of 3 days per week on site, and you'll need to be happy to travel to other locations as required.


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