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Customer Support Representative
4 months ago
Customer Support Representative
Location: Remote in the UK, remote in Netherlands, remote in Sweden
Are you passionate about aviation and providing exceptional customer service? Do you thrive in a flexible, technology-driven environment? If so, we have an exciting opportunity for you
What you will do
As an Aviation Customer Support Representative, you will be the face of FBO One, providing exceptional support to our customers around the world. Your primary responsibilities will include solving customer inquiries via email and phone, managing urgent and complex support issues through our helpdesk software, and acting as the voice of the customer. You will collaborate with product, engineering, and other customer-facing teams to ensure customer feedback is heard and addressed. Occasionally, you may need to travel and work on weekends to meet with the team in person and support our customers as necessary.
Who You Are
We're looking for someone who has at least one year of experience working at an FBO or in ground handling, with customer-facing experience. You should be obsessed with delivering exceptional customer experiences and have a start-up mentality, thriving in fast-paced and sometimes ambiguous environments. A constant drive for improvement, curiosity to experiment with new approaches and tools, and a high level of grit are essential. Passion for aviation technology is a must, and you should be ready to get your hands dirty in a startup environment.
What We Offer
We provide a dynamic, remote working environment with a flexible approach to work. Our supportive and flat team structure values everyone's contributions and offers opportunities to grow and innovate within the aviation technology sector. You'll be engaged with exciting assignments that have a global impact.
About us
Amsterdam Software, owned by CAMP, provides the leading service to airport operators globally for aircraft handling and fuel management. Our customers are called FBOs, and we believe our service is number one globally; hence the name of our product FBO One.
We are a small company and team, but with significant responsibilities to ensure our customers can run 24/7 effectively and securely at over 150 locations. We take those responsibilities seriously, but we also know how to relax. We are a remote virtual team with a base in The Netherlands but with staff in the US, UK, Sweden, Romania, and strangely the Mauritius Island. We are also a flat team to share information and enjoy working together as everybody has something to contribute. We are owned by CAMP, but we operate independently.
Amsterdam Software seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous, and dedicated co-workers.
Amsterdam Software is an equal-opportunity employer. We are looking for candidates based solely on their qualifications to accomplish assigned work, regardless of race, religion, color, national or ethnic origin, sex, age, sexual orientation, marital status, veteran status, or physical or mental disability.
Ready to take your career to new heights? Apply now and join us on our journey to revolutionize the aviation industry
