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Account Director

4 months ago

Eastern England, United Kingdom Automotive Transformation Group Full time

The world of automotive retail is set to change more over the next few years than in the last 100…


That’s because new sales models, electrification, data security and digital transformation are all revolutionising the industry as we know it. Automotive Transformation Group customers are looking to their leading provider of automotive retail solutions to support them during this rapid evolution. We make buying cars easy.


We do this through a unique set of world-class (and award-winning) digital, data and retention technology, helping the world's most successful Retailers, Manufacturers, Financiers and Fleet Suppliers improve efficiency and maximise sales. But the time has come to elevate our offering and we’d love for you to be a part of it


Our organisation has grown exponentially since our industry-shifting merger in 2021. With, your help we will continue to develop new products, invest in new ventures, create new partnerships and solve serious pain points for our customers, (all while nurturing a great company culture) to become a key innovator of change.


Role Purpose:


  • A rare and exciting opportunity to lead some of ATG’s most important client relationships, working with our highly sophisticated NetDirector® Retention product.
  • Develop international Enterprise accounts through knowledge, by collaborating closely with multi-faceted teams
  • Provide a deep level understanding of data that is relevant to the client and present actionable activities from its findings
  • Work with stakeholders across multiple markets at financier, regional office and dealer levels
  • Collaborate and lead with the overall strategy with the customer and deliver weekly, monthly, and quarterly review meetings based on agreed KPI’s with the client
  • Accurate management of CRM records for all customers including detailed notes on the customer relationship, contact points, contract renewals, and products


Key Responsibilities


  • Lead overall client strategy on behalf of ATG
  • Lead monthly customer reviews and quarterly review meetings to KPI’s and agreed with the client.
  • Ensure regular and clear updates to senior leadership
  • Identify digital solutions to expand clients’ use of ATG technology and services
  • Work closely with client to ensure excellent usage of ATG platforms at OEM, regional and dealer level
  • Pro-actively engage with your assigned portfolio of customers to ensure they’re informed on the latest product releases, software updates and marketing initiatives.
  • Reguarly demonstrate value provided to client through use of ATG’s systems.
  • Participate in client calls and manage all actions via internal teams.
  • Grow monthly revenue through developing and initiating a digital retailing strategy, by introducing additional products and services to customers.
  • Analyse customer data to make informed recommendations and suggestions to your customers.
  • Develop a key understanding of the client objectives and collaborating on a strategy with our services.
  • Confidently present ATG, our products and services in an articulate manner.
  • Develop excellent customer relationships at all levels both internally and externally that galvanize ongoing business opportunities.
  • Raise and check BAU ticket progress via the action logs as requested by client
  • Gather Service Uptime reports and Codes Release information for monthly review with client
  • Obtain Support ticket report and analysis for monthly review with client
  • Monitor and analyse user activity for monthly review with client
  • Work closely with Programme Manager on in-flight projects and manage scope creep and commercials
  • Support with OEM HQ central project discussions, meeting prep and action follow-up
  • Process change request quotes and submit to client for approval
  • Best use of internal systems: PE tickets, CRM, Support Services, Slack, and Teams/Zoom
  • To be responsible for supporting the Company’s Information Security policy and actively assisting the organisation in meeting Data Protection and other legal obligations through proactive measures


Required Experience:


  • Several years experience in sales/account management, held within the automotive industry
  • An understanding of Software as a Service (SAAS) based products and the benefits of solution-based products
  • A passion to help clients improve and to achieve their own objectives
  • A willingness to learn and develop within ATG
  • A hardworking and determined work ethic with ambition and integrity
  • Excellent communication skills
  • Ability to resolve problems successfully and productively to meet targets and expectations
  • Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy
  • Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients