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IT Support Analyst
3 months ago
IT Support Analyst
Start date: ASAP
Location: Kent, UK
Initially on-site 5 days in office
Permanent, Full Time
UK Applicants only as no sponsorship is provided for this role.
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients across the public sector. We are seeking a talented IT Support Analyst to join our dynamic team
About the Company:
What we do is simple and unique: by utilising our expertise in technology, we improve people's lives and experiences by producing cutting-edge digital services specific to user needs. Whether it's public or private sector engagement, we make services accessible to everyone.
Offering agile working, competitive remuneration and benefits, and a collaborative group of colleagues to work with and a defined career pathway underpinned by excellent development opportunities.
The Role:
- Provide 1st line technical support (service desk) to clients via phone, email, or in-person.
- Troubleshoot hardware and software issues, escalating complex problems to senior team members when necessary.
- Assist with the installation, configuration, and maintenance of IT systems and networks.
- Document support activities, including resolutions and troubleshooting steps, in our ticketing system.
- Educate clients on basic IT procedures and best practices.
- Collaborate with team members to continuously improve processes and enhance customer satisfaction.
- Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.
Requirements:
- Must have at least 2/3 years of experience with 1st line support.
- Previous experience in customer service or technical support roles.
- Proficient in ticket management.
- Strong interest in IT and technology.
- Excellent communication and interpersonal skills.
- Ability to work well in a team environment.
- Basic understanding of computer hardware, software, and networks.
- Eagerness to learn and develop new skills.
- Proactive attitude towards problem-solving.
- Attention to detail and ability to follow instructions.
Preferred Experience:
- Familiar with Microsoft Azure.
- Familiarity with ITIL framework and help desk software.
- Extensive knowledge of Microsoft Products.
- Knowledge of Microsoft Licences and Tenant Administration.
About You:
- You are passionate about digital.
- You take pride in your work.
- You enjoy solving problems.
- You work well within a team and independently.
- You are keen to learn new and innovative technologies.
