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Product Application Support Analyst

2 months ago

Sittingbourne Kent, United Kingdom Southern Housing Full time €48,000 - €52,000

We are looking for someone with an ITIL qualification or relevant experience to join our Application and Product Team as a *Senior Application & Product Support Analyst*. You will lead the application support of a range of applications to ensure the team can support the entire business and all our critical applications. You will provide operational and technical support to business users to ensure that business applications are available and accessible to defined SLAs. You will work closely with the Business Engagement Team to understand any emerging needs and help the business deploy new solutions on our estate. Provide product support to users of various business applications (inc. but not exclusive to Microsoft Dynamics, Housing Management Systems (MRI), Asset Management Systems (Apex), Microsoft SharePoint and Azure)
* Investigate and troubleshoot issues, tasks and other requests for support and determines appropriate actions to take.
* Line manage and mentor Applications Product and Support Analysts
*ITIL qualification or relevant experience (or a willingness to obtain qualification)
* Cloud platforms, products and services and of supporting Microsoft Azure and Office 365 systems
* Understanding of the human impact of cyber security, the controls required and user support required.
* The role is hybrid with a minimum of 2 days in the office.*
*In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.*
*Sunday 15th September 2024 at 23.59pm.* *At Southern Housing, our residents are at the *heart* of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownA career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
*Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailers discounts
* Cycle to work
* Buy & sell annual leave
* Season ticket loan
* In-house academy & career development
* Flexible working
*Inclusion & Diversity*
Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.