Customer Support Executive

5 days ago


London, United Kingdom CRS Full time

Customer Support Executive

Hybrid working- 2 days a week in London

circa £28K basic salary


Do you want to join an established and exciting fintech player with significant growth plans?


My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option across all sales channels.


We are looking for smart, ambitious and driven individuals who want to build a career in ecommerce and financial services. This is a exciting role that will provide you with great opportunities to develop your career.


You will be tasked with supporting a range of customers, retailers & lending partners whilst wokring closely with developers and wider ops team



This is a hybrid role, working in the office 2 days per week. The role is shift based:

  • Early 8-5
  • Mid 9-6
  • Late 10-3 then 5-8

Monday - Sunday


Responsibilities of the Customer Support Executive


  • Handling queries via zenn desk platforms, inbound calls and live chat
  • Inc general enquiries, claims, refunds, settlements, compliants
  • Work with the tech team to support the reporting of bugs, service related tech issues and other adhoc software queries
  • Provide the best level of customer support to represent the brand to a high quality


Requirements for the Customer Support Executive


  • 1+ years experience in a customer support role ideally within financial services or ecommerce
  • Experience using Zenndesk
  • Creative problem solver
  • Customer first mentality
  • Professional attitude
  • Excellent phone & written communicaiton skills
  • Willing to work shift pattern above


Benefits for the Customer Support Executive


  • Company bonus scheme
  • Medical Cash plan
  • Pension - up to 8 % and matched 8% by company
  • 2 x Life Assurance
  • Income protection up to 50% for 3 years
  • Cycle to work scheme



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