IT Service Desk
4 weeks ago
Essential Duties and Responsibilities
- Operate within the 11x7 Shift system on the IT Service Desk.
- Handle service requests and provide 1st line IT support by troubleshooting issues.
- Log incidents and maintain records, categorizing them by type and resolution.
- Monitor queues to ensure SLAs are met and allocate tickets to appropriate resources.
- Coordinate cross-organizational tickets for customer satisfaction.
Education / Expertise
- Graduate degree preferred; B.Tech/B.E. or related technical degree.
- Mandatory English Service Desk experience; MCP/MSCE/MSCA and ITIL certifications preferred.
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