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Cisco Services Quote Coordinator

3 months ago

Peterborough, United Kingdom CDW UK Full time

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.


CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.


Job Summary

Collaborating with CDW’s sales team and customers to identify, develop/quote and close Cisco services and subscription renewal opportunities along with parallel new business opportunity support.


Key responsibilities

The Annuity Specialist (Cisco Services Quote Coordinator) works with CDW’s sales team and customers to generate cisco services quotations along with renewal identification and notification of Cisco services and subscription contracts, responsibilities include:


  • Responsible for Cisco subscriptions and services renewal notification and updating internal systems on the status of all renewals
  • Using Cisco portal tools (CCWR) and MS excel skills to produce quotations & estimates for Cisco services.
  • Raising cases with Cisco and responding to general related queries from sales and customers
  • Providing new business opportunity support across CDW’s install client base as well as net new clients.
  • Responsible for direct vendor service renewal opportunity management.
  • Identification, development and closure of opportunities within the new business and renewal services pipeline
  • Building a strong rapport with their sales teams along with other internal and external stakeholders, driving and evangelising CDW’s vendor services capabilities within the client base.
  • Maintaining subject matter expertise around Cisco services
  • Utilisation of vendor tools (such as for example with Cisco CCW, Cisco Ready for Partners) and the associated approach and methodology required when engaging on new business and renewal opportunities to drive maximum client value


Qualifications, Skills & Experience

  • Minimum 3 years sales experience working within a VAR, MSP, Distribution of Vendor role
  • Experience with the quoting and selling of Cisco services, working with Cisco tools such as CCWR
  • Strong analytical, and problem solving skills, able to prioritise and escalate urgent matters both in your own workload and via third party suppliers
  • Strong verbal and written communication skills
  • Must be well presented and a confident communicator
  • Excellent MS office skills, especially excel
  • Must be good working under pressure to tight time scales and part of a virtual team
  • Must have high level of consistency and accuracy in data keying and documentation production.


Essential Attributes

  • Ability to own a renewal engagement to completion
  • Ability to build a rapport with clients, partners and within CDW
  • Quality and detail orientated
  • Positive attitude and influence to others
  • Excellent communicator
  • Ability to develop positive working relationships with internal and external customers
  • Ability to work to deadlines and manage expectation
  • Commercial aptitude to create appropriate solutions
  • Adaptable to change


More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.


CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.


Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?


What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks