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Technical Account Manager

4 months ago

London, United Kingdom Lorien Full time

Technical Account Manager

  • Up to £70K base plus bonus
  • Hybrid, travel to central London offices and UK-wide client-site travel


Our client, a leading provider of managed hosting, cloud, and transformation services. They are seeking at Technical Account Manager to join on a permanent basis.


This role would suit someone coming from a strong technical support background, in Windows/VMware and cloud services, looking to take a step up to a Technical Account manager position, or you have a proven background as a technical account manager


You will be overseeing the technical components of the client's service, providing the necessary technical expertise and understanding to address any problems related to performance and capacity, while also collaborating with the client to establish a plan to reach their desired needs.


Responsibility

  • You will be the point ownership for technical aspects of the client's service, providing technical knowledge
  • Develop and own customers technical roadmap
  • Identify opportunities for innovation and optimisation within existing customer
  • Identify trends and prevent issues for customers
  • Act as a technical liaison between customers, service engineering teams and support.



Experience

  • Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments.
  • Analytical and presentation skills.
  • Customer facing experience
  • Previous experience working in an MSP would be ideal


What’s next?

  • If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail.