Technical Account Manager

4 weeks ago

London, Greater London, United Kingdom Retool, Inc. Full time
Technical Account Manager

At Retool, Inc., we're on a mission to bring good software to everyone. As a Technical Account Manager, you'll play a pivotal role in ensuring the technical success of our most strategic accounts.

Key Responsibilities:
  1. Develop and execute growth strategies for assigned key accounts, driving increased adoption and impact of Retool.
  2. Collaborate with cross-functional teams, including account executives, professional services, sales engineers, and support engineers, to deliver exceptional customer experiences.
  3. Present technical content, such as sample apps, demos, and product roadmaps, to diverse audiences, from engineers to C-suite executives.
  4. Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
  5. Contribute to the evolution and improvement of customer engagement processes and resources.
Requirements:
  1. 3+ years of experience in a technical customer-facing role, such as Solutions Architect, Customer Success Engineer, or Implementation Consultant.
  2. Familiarity with both front-end and back-end development concepts.

We offer a comprehensive benefit plan, including medical, dental, vision, and pension plans. Additional compensation in the form of equity and/or commission/bonuses may be available. Retool provides a hybrid work location and generous benefits to all employees.

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