Second Line Support

3 weeks ago


Bristol, United Kingdom RedRock Consulting Full time

1st, 2nd Line Support Engineers


(Reading based, DO NOT APPLY IF YOU ARE BASED OUSTIDE BRISTOL / UNABLE TO RELOCATE TO BRISTOL)


Who are they?

A successful Managed Service Provider based in the South-West. Due to numerous clients recently being onboarded onto their services, there has become an increased demand for Support Engineers of all levels.


What is the role?

They are seeking 2nd Line Engineers (amongst others - if you are 1st, or 3rd - do please apply as there are numerous roles) to assist with the support of their varied and numerous client base.


You would spend your time...

  • Support their clients by remediating tickets that appear on their support system.


What experience do I need?

  • Service Desk / 1st Line experience - ideally in an MSP environment, but all backgrounds considered
  • O365 admin + support
  • Windows Server
  • Azure Active Directory


What's in it for you?

  • competitive salary
  • unparalleled training opportunities
  • excellent internal progression - more than 60% of their senior staff have started in Support positions


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