Senior Support Worker

3 weeks ago

Bristol, United Kingdom Second Step Full time

**_Second Step _**:

- is a leading mental health charity in the South West offering housing, support and hope to thousands of people_
- with mental health and other support needs_
- . _
- Our goal is to inspire hope and deliver change for everybody and every community we work with._

**_The Person_**
- Are you well organised with great attention to detail, compassionate and committed to a psychological, adversity and trauma informed approach to service delivery and leadership? Would you thrive in a role that has opportunity for innovation and to work with a skilled and experienced team?
- We have an exciting opportunity for someone who is passionate about delivering high quality services to enable clients with complex needs to move towards recovery. Assisting the Team Manager of our High Support Accommodation team, you will have knowledge of the support needs of people who have experienced multiple disadvantage and experience of developing and leading high performing teams. You’ll work in a psychologically and trauma informed way and be able to develop culture of reflective problem solving and shared learning. Having a background in supported housing or a related field, you will build and develop meaningful relationships with key partners and stakeholders in line with Second Step’s values.

**_The Role_**
- Senior Support Workers assist the Team Manager, ensuring the provision of user-led, trauma informed, high quality, effective and comprehensive support to clients. Duties include:

- Providing day to day leadership and support to your direct reports
- Maintaining an oversight of support and safety and inclusion planning and delivery
- Managing the safety of staff, clients and others within your remit and across the wider team
- Managing effective referral/nomination/move-on/void processes
- Managing and escalating day to day and serious incidents
- Ensuring regular supervisions and effective case management
- Promoting effective team working and communication within and across supported housing and housing management teams
- Contributing to service development workstreams and improvements, particularly around embedding a psychological, adversity and trauma informed approach
- Carrying out regular quality assurance checks and monitoring performance
- Attending and facilitating meetings
- Reporting on KPIs and supporting the Team Manager with end month/other reports, providing updates as required.
- You will have a minimum of two years’ experience of working with people with complex needs in supported housing and/or community support fields. Experience and understanding of working with people with multiple/complex needs, homelessness, mental health or drug/alcohol dependency is essential. Previous line management or supervisory experience is an advantage but not essential.
- Further details of this opportunity can be found in the role profile which you can access from the top of this screen

**About our Accommodation-based services**
- Second Step provides a variety of accommodation-based services as part of the Bristol City Council commissioned Pathways, as well as multiple other housing related services. Currently accommodation-based services are located in Bristol, however, Second Step has services throughout the South West.
- We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values, who are looking for a new challenge and to further develop their skills.
- If you would like an initial informal discussion about the role, please contact Angela Higgins (_
- )._

**Closing date**:
**_26th November 2023_**

**Interview dates**:
**_w/c 4th December 2023_**
- The ability to travel to several appointments daily is essential.

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