Supported Housing Team Manager

2 weeks ago

Bristol, United Kingdom Second Step Full time

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs.  Our goal is to inspire hope and deliver change for everybody and every community we work with.

The Person

Are you well organised with great attention to detail, compassionate and committed to a psychological, adversity and trauma informed approach to service delivery and leadership?  Woud you thrive in a role that has opportunity for innovation and to work with a skilled and experienced team?

We have an exciting opportunity for someone who is passionate about delivering high quality services to enable clients with complex needs to move towards recovery.  Leading our Supported Housing team, you will have knowledge of the support needs of people who have experienced multiple disadvantage and experience of developing and leading high performing teams. You’ll work in a psychologically and trauma informed way and be able to develop culture of reflective problem solving and shared learning.  Having a background in supported housing or a related field, you will build and develop meaningful relationships with key partners and stakeholders in line with Second Step’s values.

“I have had an amazing experience with Second Step these past 2 years and if it wasn't for relocating I wouldn't be leaving.  The company is so supportive and committed to its staff and service users. Safety and wellbeing comes first and Second Step values are embedded into all we do.  I have had the honour and pleasure of working within Supported Housing, a really committed and and fantastic staff team.”




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The Role

The aim of the Team Manager is to ensure that our supported housing service runs effectively and to a high standard on a day to day basis, meeting targets as agreed with Local Authority Commissioners, Service Manager and the Senior Operations Manager.  This includes:




  • Ensuring clients and staff feel safe and supported
  • Cultivating a culture of hope and courage
  • Ensuring that swift action is taken in the event of incidents or underperformance, with all necessary procedures followed
  • Ensure that robust data collection and monitoring systems are in place and followed by all staff
  • To ensure that an excellent reputation is built for Supported Housing Services – amongst clients, Second Step and wider partners.  This includes representing Second Step at wider system meetings
  • Embedding service user involvement across the service


Further details of this opportunity can be found in the role profile which you can access from the top of this screen

About our Accommodation-based services

Second Step provides a variety of accommodation-based services as part of the Bristol City Council commissioned Pathways, as well as multiple other housing related services. Currently accommodation-based services are located in Bristol, however, Second Step has services throughout the South West. 

Second Step is a leading provider of mental health and accommodation services.  We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values, who are looking for a new challenge and to further develop their skills. 

If you would like an initial informal discussion about the role, please contact Colette Brown (). 

Closing date: 19th May 2024

Interview dates: 28th May 2024

The ability to travel to several appointments daily (including in rural areas with limited/ unreliable public transport) is essential.

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