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Project Support Officer

3 months ago

Reading, United Kingdom Project People Full time

Programme & Project Support Officer

Fixed Term (12 months)

Reading (Hybrid 2-3 days)


MBNL is owned equally by EE and Three, two of the UK’s most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do.


The Portfolio Management Group is a centre of excellence, managing the MBNL Portfolio of change projects and Operational delivery, to achieve the Outcomes of our internal Customers and Shareholders.


This role is responsible for providing support to the to the Programme and Project community, and helping to ensure that high standards of programme and project management are achieved in an efficient way throughout MBNL.


The role will also be expected to contribute to the continuous improvement of the PMG processes, tools, and governance, to ensure that high standards of programme and project management are achieved in an efficient way throughout MBNL.


What you will do:

Continuously monitor and track the schedule against the agreed controls, to ensure the successful delivery of outcomes within the agreed timelines (Deliverables, critical milestones etc).

Ensure timely provision of accurate information in line with the agreed reporting cycles.

Facilitate the administration of the governance and change control processes (Project Review Board packs, Investment Forum submissions).

Organise the Programme/Project SteerCo, key meetings, and workshops (Preparing agendas and packs to provide appropriate level insight focusing on key significant drivers for successful delivery).

  • Maintenance of the Schedule, Financial forecasting in IFS, actions register and decisions log, RAID log and SharePoint space.
  • Interpret and respond appropriately to Programme/ Project requirements for support and information.
  • Proactively seek to identify ways to support the project team to ensure successful delivery.


What we are looking for:

  • Experience of producing project plans, dependencies logs, resource usage across a Project.
  • Knowledge in risk and issue management.
  • Good self-management, information presentation and interpersonal communication.
  • Ability to prioritize and multi-task.
  • Experience of working in a project environment.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.


Nice to have:

  • Professional Project management accreditations – P3O / Prince 2 / APMP
  • Knowledge of financial process finance planning, forecast and project accounting.
  • Telecoms experience


MBNL – building strength through inclusion.

At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.

We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.