Resident Services Operational Manager
3 weeks ago
Role Purpose
- My client is looking for a Resident Services Operational Manager to implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates.
- Sustain diverse and cohesive communities that provides additional care to the more dependant and vulnerable.
Responsibilities
- Manage the income and debt recovery procedures of all tenures, ensuring achievement of performance standards and targets.
- Manage a team of up to 9 Housing Offices
- Work in partnership with Police and relevant community and registered Social landlords to achieve a co-ordinated approach to incidents of anti-social behaviour, harassment and domestic violence.
- Provide an effective and efficient mixed tenure management service, exercising and protecting ’Housing Services’ rights as landlord.
- Provide an efficient and effective leasehold management & Right to Buy service, exercising and protecting ‘Resident Services rights as freeholder.
- Ensure that mechanisms are in place for implementing and monitoring all tenure enforcement procedures, providing sound advice to the team on housing matters.
- Actively promote resident participation in the management of their homes and estates, ensuring that the team members achieve objectives of the Council’s participation and consultation strategy
- To ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.
Requirements
- A housing or management qualification or equivalent experiential learning and proven achievement.
- Experience managing a team
- Extensive Knowledge of current legislation in respect of Council Tenancies and Leases matrimonial legislation
- Working knowledge and experience of Microsoft office- Excel and/or word.
- Previously worked in a leasehold environment
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