Resident Services Operational Manager
2 weeks ago
Main Purpose of Post/Job Summary
To implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates.
Duties and Responsibilities
* Manage the income and debt recovery procedures of all tenures, ensuring achievement of performance standards and targets.
* Work in partnership with Police and relevant community and registered Social landlords to achieve a co-ordinated approach to incidents of anti-social behaviour, harassment and domestic violence.
* Provide an effective and efficient mixed tenure management service, exercising and protecting ’Housing Services’ rights as landlord.
* Provide an efficient and effective leasehold management & Right to Buy service, exercising and protecting ‘Resident Services rights as freeholder.
* Ensure that mechanisms are in place for implementing and monitoring all tenure enforcement procedures, providing sound advice to the team on housing matters.
* Actively promote resident participation in the management of their homes and estates, ensuring that the team members achieve objectives of the Council’s participation and consultation strategy.
* Ensure that effective consultation is carried out with all tenure associations and Harrow Federation of Tenants’ and Residents’ Association, in relation to policy change, matters of Housing Management and planned works in the area.
* To lead specific projects for the development of the service ensuring that deadlines and objectives are achieved within allocated resources and the timely delivery of expected outcomes.
* Champion sustained service improvements in performance and best practice.
* Write responses to complex complaints and queries, billing, tenure disputes, members enquiries.
* Plan, monitor and performance manage the work of the team ensuring targets measured and met.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Nia Hirani at Coyle Personnel Ltd
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