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Leasehold Operational Manager
3 months ago
*2 days a week in the office*
Role Purpose
* To implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates.
* Sustain diverse and cohesive communities that provides additional care to the more dependant and vulnerable.
* To provide customer focused leadership that encourages community involvement, engagement and activities within estates.
Main Duties / Accountabilities
* Manage the income and debt recovery procedures of all tenures, ensuring achievement of performance standards and targets.
* Work in partnership with Police and relevant community and registered Social landlords to achieve a co-ordinated approach to incidents of anti-social behaviour, harassment and domestic violence.
* Provide an effective and efficient mixed tenure management service, exercising and protecting ’Housing Services’ rights as landlord.
* Provide an efficient and effective leasehold management & Right to Buy service, exercising and protecting ‘Resident Services rights as freeholder.
* Ensure that mechanisms are in place for implementing and monitoring all tenure enforcement procedures, providing sound advice to the team on housing matters.
Experience, Skills & Knowledge
* Experience of calculating service charges in line with the terms of the lease
* Extensive experience of housing management across all the areas covered by this role
* Experience of handling the most complex tenure issues and preparing documents for court
* Experience of handling complex interpersonal issues
* Experience of managing staff including those dispersed and handling performance issues
* Experience of managing projects to time and within budget
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful
