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IT Help Desk Coordinator

3 months ago

Harrogate, United Kingdom Vp plc Full time

About the Role:


For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

We have a great new job opportunity to join our busy helpdesk team in Harrogate. As a IT Helpdesk Support Co-ordinator you will be required to provide excellent customer service and technical support to local and remote locations with our various business divisions across the UK.

Ideally, we are looking for candidates with an IT background however; this could also be an excellent opportunity if you are someone with an interest in IT support looking to make a move into a new career.

Key Responsibilities:

  • Ensure emails and calls are dealt with efficiently.
  • Ensure all calls are logged and incidents updated on a daily basis.
  • Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
  • Co-coordinating with users within the business in varying roles and third party support for externally managed systems to gain speedy resolutions when required.
  • Monitor and escalate progress as appropriate to the severity of the issue and according to the SLA (where applicable).
  • Expanding on and create guides and frequently asked questions knowledge lists for our user base to use from the self-service portal
  • Contributing to the internal helpdesk team documentation is up to date and current.
  • Providing additional support on projects with senior members of the team

Ideally you should have experience of customer care and excellent telephone communication skills when working with our internal customers. As a team, we work to provide a swift and efficient turnaround and challenge ourselves to continuous improvement. A positive and can do approach is essential

What we’re looking for:

  • Excellent interpersonal skills.
  • Excellent communication skills.
  • Ability to work as part of a team.
  • Strong problem-solving skills.
  • Enthusiasm.
  • Ability to make informed decisions unsupervised according to our business processes.
  • Ability to escalate appropriately.
  • Ability to prioritise workload accordingly.
  • Willingness to learn and build on existing knowledge

If you are looking to move in to a new environment in a business that continuously progresses and can take you on your own career journey, we would love to hear from you.

What We Can Offer You:

  • 25 days annual leave plus bank holidays
  • Company Pension
  • Life Assurance cover
  • Save As You Earn Scheme
  • Cycle to work scheme
  • Free on site parking
  • Free Tool Hire
  • Training & Development Opportunities
  • Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)

A Little Bit about Us:

Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses seven prominent operating divisions: Airpac Rentals, Brandon Hire Station, ESS, Groundforce, TPA, Torrent Trackside, and UK Forks.

Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.

With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.