Patient Pathway Coordinator

4 months ago


Harrogate, United Kingdom Harrogate and District NHS Foundation Trust Full time

The Patient Pathway Team is located in the Trust's Long Term and Unscheduled Care Directorate. They work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients within our Sir Robert Ogden Centre.

**The teams responsibilities includes**:
Providing reception desk cover for the unit.

Management of appointments and referrals, supporting clinical teams through the triage process and booking outpatient appointments.

Understanding clinic templates and monitoring utilisation.

Monitoring waiting list and carrying out validation.

Patient communication via letter and telephone.

Building relationships with clinicians, nurses, managers and other admin teams.

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.

Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.

**Main responsibilities**:
Clinic Creation/Changes

Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.

Supporting the lead Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists.

Actioning outcomes from clinics, including making follow up appointments.

Training staff.

Providing annual leave cover for the Lead Patient Pathway Coordinator.

For further information on this position please see the Job Description and Personal Specification attached.



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