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Application Support Lead

3 months ago

London, United Kingdom Espire Infolabs Limited Full time

Job Title: Application Support Lead

Location: London UK

Role Responsibilities

7-10 years experience in site reliability engineering, with at least 3 years in a leadership role.

Maintain production stability through:

Incident Response, DR planning & roleplay

Performance monitoring & healing

  • Security monitoring & remediation/response
  • Infrastructure hardening (e.g. security baselining & enhancements)
  • Infrastructure maintenance (e.g. serverless function runtime version upgrades)
  • Infrastructure drift monitoring & management
  • Softwaremaintenance (e.g. language/framework/package version upgrades)
  • Key rotation management
  • Tooling maintenance (e.g. observability stack)
  • Performance and Load testing

Role Requirements

Strong knowledge of Microsoft technologies. Active Directory, Entra, SharePoint, 365, Windows 10/11, Intune, Application packaging (Intune), DevOps pipeline.

Azure Infrastructure (App Services, Function Apps, APIM, CosmosDB, Service Bus, Storage Accounts, NO SQL/SQL Server)

Strong knowledge of Azure cloud platforms, containers (Docker, Kubernetes), and IaC tools (Terraform etc.)

Azure Monitor (Application Insights, Log Analytics Workspace) & PowerBI/Grafana

  • Cybersecurity experience (e.g. SSCP certified potentially)
  • Backend languages: .NET (C#), Python
  • Scripting languages : Bash, PowerShell
  • Advanced knowledge of Linux and Windows
  • Automation: Expertise in CI/CD tools (Jenkins, GitLab CI/CD) and scripting.
  • Certified DevOps Engineer, or Certified Kubernetes Administrator are desirable

Skills & Abilities

  • Experience working in a fast-paced environment under pressure.
  • Excellent communication and interpersonal skills, both verbal and written
  • Exceptional organisation & time keeping, with the ability to meet deadlines.
  • Ability to work independently and as part of a team.
  • Level 3 Technical support

Leadership skills

  • Team Management: Proven ability to lead and manage technical teams
  • Strategic Thinking: Ability to develop and execute strategic plans
  • Communication: Excellent verbal and written communication skills
  • Collaboration: Strong ability to work with cross-functional teams
  • Problem-Solving: Exceptional analytical and troubleshooting skills
  • Working Conditions
  • Location: Flexible, with options for remote work
  • Hours: Full-time, with potential for on-call responsibilities during system emergencies
  • Travel: Minimal, though occasional travel to data centers
Education & certifications: Science/Engineering Graduate with required certifications.

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