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Business Administrator Apprentice with Open House Estate Agents

1 month ago

Preston, United Kingdom Open House Estate Agents Full time
*Main Responsibilities:*

Submit your CV and any additional required information after you have read this description by clicking on the application button.
* Liaise on a day-to-day basis with existing and new customers ensuring the highest standard of customer service are met.
* Assessing and resolving maintenance issues by urgency and importance.
* Maintaining high standards of communication with landlords and tenants.
* Conduct and analyse Property inspection reports and liaise with the landlord giving relevant advice.
* Organise safety certificates for all managed properties, ensuring certificates are renewed and kept up to date
* Book checkouts, analyse reports and process documentation in line with company processes.
* Check invoices received against works orders and arrange payment to contractors.
* Manages the tenancy renewal process for the landlord and tenant
* Chasing any payments and updating landlords promptly.
* Deposit returns
* Liaise on a day-to-day basis with existing and new customers ensuring the highest standard of customer service are met.

*What we’re looking for:*
* A customer driven individual with a passion to exceed expectations
* Excellent verbal and written communication skills
* Good personal presentation and conduct
* Good IT knowledge
* Good general administration and organisational skills
* Builds effective relationships within the internal network and our customers.
* Good problem solving skills.
* Ability to build positive rapport with customers and provide excellent customer service.
* Able to show excellent organisation and efficiency skills at all times.
* An outgoing, positive and bubbly personality who has a desire to succeed.
* Loves to be busy.
* Resilient, positive and friendly.
* Build rapport quickly and confidently seek to understand each customer’s needs.
* Enthusiastic people to join our expanding team.
* Uncapped Commission

*What training will the apprentice take and what qualification will the apprentice get at the end?*

Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
* Record and document production
* Decision making
* Interpersonal skills
* Communication
* Quality
* IT skills
* Planning and organisation
* Project management
* Relevant regulation
* Policies
* External environmental factors
* Training 2 days a month via Zoom
* In-house training and mentoring support

*Estate Agents online course (CePap) will be 15 modules to complete, as below;*
* Handling Tenants enquiries
* Handling buyer’s enquiries
* Handling Landlord enquiries
* Negotiator sales
* Sales skills
* Customer Service
* Compliance
* Letting Legislation
* Estate Agency Legislation
* Property Law
* Negotiating a Let
* Negotiating in Estate Agency
* Anti – Money Laundering

*Hours:*

Monday – Friday 10am – 6pm

1 in every 3 Saturday 10am – 2pm

Job Types: Full-time, Apprenticeship

Pay: £8.00 per hour

Benefits:
* Company pension
* Free parking
* On-site parking

Education:
* GCSE or equivalent (preferred)

Work Location: In person

Reference ID: BA with Open House