We have other current jobs related to this field that you can find below
-
Customer Support Specialist
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAbout Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are...
-
Customer Accounts Executive
1 month ago
Mendip, United Kingdom Reed- UNLIMITED Full timePassionate about environmental issues, waste reuse and recycling? This is an exciting time for a Customer Accounts Executive to join our cutting edge social enterprise, to provide top class customer account support, delivering excellent customer care, scheduling and resource management. Key areas of the role include: customer account management, operational...
-
Vehicle Dynamics and Performance Tech Specialist
3 weeks ago
Mendip, United Kingdom General Motors Full timeJob Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The Role GM Motorsports is looking for outstanding talent with the passion to bring performance to the racetrack every week. Continuing our winning tradition in racing requires that we never lose focus on innovation and being bold in our...
-
Senior IT Support Engineer
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeHybrid - 4 days office, one day WFH Are you a tech wizard with a flair for macOS and Jamf, ready to elevate your career in a vibrant creative agency? Join a buzzing London agency as a Senior IT Support Engineer, and work in an environment where creativity meets cutting-edge technology! In this pivotal role, you’ll be the go-to guru for all things IT,...
-
Senior IT Support Engineer
3 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAre you a tech wizard with a flair for macOS and Jamf, ready to elevate your career in a vibrant creative agency? Join a buzzing London agency as a Senior IT Support Engineer, and work in an environment where creativity meets cutting-edge technology! In this pivotal role, you’ll be the go-to guru for all things IT, ensuring macOS and Windows systems,...
-
Recovery Worker and Waking Night Recovery Worker
3 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full time£24,150 pro rata per annum Whitehaven You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire...
-
Delivery Driver
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeFor over two decades British Parts has supplied the trade and classic car enthusiast with new parts & accessories for Jaguar & Land Rover cars, We are a truly independent family owned company with offices & warehouses in Stevenage Hertfordshire & Chichester West Sussex. We are looking for a full time permanent parts delivery driver and company...
-
Service Delivery Driver
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAre you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods? We are looking for a team member to join our team in Castle Donington.This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items of furniture...
-
Automotive Sales Assistant
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAbout Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are...
-
Contact Centre Advisor
3 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAre you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and provide motor finance to car dealerships throughout the UK. We are now...
-
Supermarket Assistant
1 month ago
Mendip, United Kingdom Jobleads-UK Full timeDuties and Responsibilities:As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and...
-
Contact Centre Advisor
1 month ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAre you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and provide motor finance to car dealerships throughout the UK. We are now...
-
Retail Trainer
1 month ago
Mendip, United Kingdom Reed- UNLIMITED Full timeARE YOU THE ONE? Do you have an unmatched passion for sales? As our Smart Home Security Retail Trainer, you'll play a pivotal role in driving revenue. Your mission: empower our in-store teams to become sales champions, showcasing the latest in smart home security products. Your expertise will guide customers towards informed purchasing decisions. With a...
-
Sales Administrator
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeGill Aggregates are seeking an organised and enthusiastic individual to support the sales team working closely with sales managers. Previous experience in sales including managing customer queries and sales order processing is ideal. Attention to detail and excellent phone and interpersonal communication skills are essential alongside a willingness to be...
-
Drug and Alcohol Recovery Practitioner
4 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeDo you have an understanding of substance use and associated health and social issues? Do you have experience of working in an addictions or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Practitioner. Right now, one of our partners, Aquarius Action Projects, is looking for a Drug and...
-
Splunk Engineer
2 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAre you an experience Splunk Engineer with other SIEM tool knowledge to boot, and are looking for a new challenge? We are recruiting for a Splunk Engineer to join our well-established Cyber Security Operations team in the Aerospace, Defence and Security Sector. You will maintain the health of the Security technology stack; implementing and assisting the SOC...
-
Creative Publishing Artworker
2 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeAre you passionate about books and independent publishing? Do you have a keen eye for detail and a desire to grow within a dynamic, creative environment? Spiffing Publishing is seeking a motivated Creative Publishing Artworker to join our team. This role offers fantastic growth potential and the chance to be a key part of a pioneering independent publishing...
-
Senior Branch Manager
3 weeks ago
Mendip, United Kingdom Reed- UNLIMITED Full timeJoin Our Team as a Branch Manager in Bristol We're seeking a dynamic and results-driven Branch Manager to lead our residential sales team in Bristol. As a Branch Manager, you'll oversee the operations of the branch, driving sales, managing staff, and ensuring exceptional customer service delivery. What We Offer: Competitive OTE of £70,000 with Uncapped...
-
Car Sales Executive
1 month ago
Mendip, United Kingdom Reed- UNLIMITED Full timeThe opportunity **** £1000 SIGN ON BONUS **** £21,500 Basic Salary £55,000 OTE UNCAPPED! An excellent opportunity has arisen for a position as a car sales executive at our award-winning Volkswagen main dealer retailer in Wrexham. Working as part of a close-knit team you will be selling Volkswagen models from the iconic Golf GTI to our fantastic range...
-
Sen Teaching Assistant
2 months ago
Mendip, United Kingdom Bath & North East Somerset Council Full time**Job Title: SEN Teaching Assistant** **Hours: Part Time/Full Time** **Contract Type: Fixed Term** **Organisation/School: Mendip** **This is not a Bath & North East Somerset Council Vacancy** As part of The Partnership Trust, **The Mendip School** is a school for children aged 4-19 with Autism and/or Speech Language and Communication Needs. Our Vision,...
![Reed- UNLIMITED](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
2 months ago
Hello we’re Symprove, pioneers in microbiome research and on a mission to change the lives of people with gut health related conditions. Our research with world leading research institutes is uncovering just how many aspects of our health are tied to our gut and the life-changing role Symprove can play.
Key purpose of the role
Our Customer Experience Specialists are key ambassadors of Symprove. You will be responsible for building relationships with our customers, handling their queries and requests as well as identifying gaps or concerns customers may come across in their interactions with us. Additionally, you will be responsible for ensuring we deliver operational excellence for our customers, guarding and protecting our brand’s reputation.
Key responsibilities
- Manage inbound and outbound contacts with customers
- Ambitious, result-oriented mindset with a bias to action
- To be able to handle contact across a range of touchpoints, for example: voice, email, current CRM, Trustpilot, Amazon
- Engaging with customers, demonstrating product knowledge whilst delivering a quality service
- Maintain great customer satisfaction, resolving complaints efficiently and appropriately
- Process orders (and any subsequent amendments/cancellations) accurately, ensuring they comply with Sales & Marketing terms and promotions
- Up-selling products where appropriate
- Be the voice of our customers, providing insight on the customer experience
- Ensuring the customer experience strategies are aligned to the larger business goals and outcomes
Qualifications, skills and knowledge
Qualifications
- A good standard of general education: Any university degree or equivalent required
Significant and proven experience in the following areas
- Prior experience in customer care roles (2+ years)
- Shopify, Recharge, Gorgias and Talkdesk knowledge (desirable)
Personal qualities and skills
- Understand what great customer service should be and able to provide a consistently high level of customer care
- Ambitious, result-oriented mindset with a bias to action
- Excellent written and verbal communication skills
- Patience and calm under pressure
- Can-do approach and passion for making an impact
- Good work ethic and positive attitude
- Strong IT skills
Job requirements
- Full driver's license