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Customer Support Specialist
1 month ago
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
What you'll be doing:
The Customer Support Specialist role, based out of our Cricklewood location is responsible for delivering a best in a class customer service as well as creating unforgettable experiences when presenting our customers with a brand new vehicle. This exciting opportunity will see you in front of customers daily ensuring they are set up for success and ready to operate.
Responsibilities:
- Provide ongoing guidance and support to our customers on how to become more profitable and to maintain a higher driver rating
- Provide coaching and feedback to our customers to ensure that their behaviours stay aligned to their contracts and responsibilities on the road
- Create long-lasting relationships that go beyond the levels of service they would expect. These include semi regular catch ups with each of your customers
- Perform customer onboarding tasks, including inspections of the vehicles
- Provide information around servicing and upgrading
What will make you a great fit:
- Excellent customer facing skills (2 years minimum)
- High attention to detail
- Being a scale up business no two days are the same. You may be asked to perform duties outside of this job description. So, a team player is a must
- A passion for working in a fast paced ever changing environment
- The ability to explain important information clearly, to a diverse range of customers
- Full UK Driver's License
- Comfortable commuting and working out of our Cricklewood Hub
- Ability to work weekends as per roster
Our Benefits:
Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
- Equity Package: Share financially in the company's success
- Performance based bonus and commission plans
- Flexible leave options, providing more time for rest & recovery
- Health and Wellbeing benefits
- Employee Assistance Program
- Dedicated Learning & Development Platform
At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.
We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply
