Service Desk Manager
4 days ago
My client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our clients.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
They are seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the team. The Service Desk Manager will play a key role in maintaining our service quality standards and enhancing the overall client experience.
Key Responsibilities:
Team Leadership & Management:
- Lead, mentor, and manage the Service Desk team, ensuring they have the skills, knowledge, and resources necessary to deliver excellent service.
- Conduct regular performance reviews, set objectives, and support the professional development of team members.
- Manage team workload, ensuring appropriate staffing levels to meet service demands.
- Monitor and manage Service Desk performance against key performance indicators (KPIs) and service level agreements (SLAs).
- Implement and maintain best practices for incident, problem, and request management in line with ITIL standards.
- Act as the primary point of escalation for client issues, ensuring prompt and effective resolution.
Qualifications & Experience:
- Proven experience in a Service Desk Manager role, preferably within a data center, cloud services, or IT services environment.
- Strong knowledge of ITIL practices and experience implementing ITIL-based processes.
- Demonstrated ability to manage and lead a team in a fast-paced, customer-focused environment.
- Excellent problem-solving skills and the ability to handle high-pressure situations.
- Strong communication skills, with the ability to interact effectively with clients, team members, and senior management.
- Experience with Service Desk or ITSM tools (e.g., ServiceNow, JIRA, etc.).
- Relevant certifications (e.g., ITIL, HDI) are highly desirable.
Benefits:
- Life Assurance (4 X final salary)
- Private health Cover (requires pension scheme membership)
- Critical Illness cover (1 x salary)
- 33 days holiday
- Pension Scheme 5% contribution payable by Employee and 5% contribution by Employer
Please apply now for an immediate interview.
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
1 week ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 days ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Quality Service Desk Coordinator
1 week ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorWe are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.Job SummaryThe Quality Service Desk...
-
Quality Service Desk Coordinator
4 days ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorJob Summary:We are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. The successful candidate will be responsible for supervising and issuing planned preventative maintenance tasks, reactive maintenance tasks, and additional works to ensure the...
-
Quality Service Desk Coordinator
4 days ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorJob Summary:We are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. The successful candidate will be responsible for supervising and issuing planned preventative maintenance tasks, reactive maintenance tasks, and additional works to ensure the...
-
Service Desk Coordinator
1 week ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorWe are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.Job SummaryThe Quality Service Desk...
-
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorWe are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.Job SummaryThe Quality Service Desk...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager
2 weeks ago
Glasgow, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
-
Service Desk Manager Lead
5 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Service Desk Manager LeadCompany: Nine Twenty RecruitmentJob Type: Full-timeLocation: RemoteJob Description:We are seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients,...
-
Service Desk Operations Manager
2 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the...
-
Service Desk Operations Manager
2 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the...
-
Service Desk Manager
2 weeks ago
Glasgow, Scotland, Scotland, United Kingdom Nine Twenty Recruitment Full timeMy client is a leading provider of data center and cloud services, delivering innovative IT solutions to a diverse range of clients across multiple sectors. Our state-of-the-art facilities and commitment to excellence have positioned us as a trusted partner in the industry. We pride ourselves on delivering secure, reliable, and sustainable services to our...
