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Director of Operations

3 months ago

Birmingham, United Kingdom Centrick Full time

We are Centrick. We are the go-to experts specialising in all things residential property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.


Increase your chances of an interview by reading the following overview of this role before making an application.

Founded in 2005, today we manage £3billion+ in client assets, we manage 25,000 units (with big plans for 2024) and have over 250 employees across the group - and counting Every day we work to achieve our vision: to make customers’ lives better every day, the Centrick way.

So, who are we looking for?

An Operations Director in a customer-focused role, such as hospitality or hotel management. Driven by customer satisfaction, you lead a senior team and oversee multiple locations.

You will excel in a fast-paced environment, delivering results alongside a senior team, while leading and empowering exceptional and talented individuals. You will be equally comfortable participating in budget reviews or strategic meetings as you are rolling up your sleeves to support the team when needed.

If you're a Director within a customer-focused industry looking to bring your service-led expertise to a new business, we'd love to hear from you

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

  • Serve as a role model, consistently delivering an exceptional customer experience.
  • Manage the operational and financial aspects of the team, consisting of six direct reports.
  • Monitor and evaluate operational performance, identifying areas for improvement.
  • Develop and manage the operating budget, including forecasting revenue and expenses, and monitoring financial performance.
  • Maintain a customer-centric approach, ensuring it is delivered throughout the teams.
  • Proactively engage in networking opportunities to identify potential new business.
  • Identify new technologies that can improve departmental efficiency.
  • Own key client relationships and actively contribute to the growth of the business.
  • Demonstrate accountability for overall performance versus budget, with a proactive approach to reporting monthly or as required.

If you are ready to bring your expertise to a different sector and drive a dynamic and customer-focused environment, this could be the perfect role for you

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

  • Competitive reward package including car allowance and performance bonus
  • Enhanced employer pension contributions
  • Enhanced company sick pay
  • Perkbox employee benefits platform
  • Healthcare plan
  • Employee Assistance Programme
  • Workplace Nursery Benefit
  • Long Service Awards
  • 1 paid CSR Day per year

At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

So, if you’re keen to learn more about this role and to further your career please click apply now.