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Technical Support Specialist
1 week ago
Technical Support Specialist
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Cambridgeshire
£49K-£58K (D.O.E)
Permanent
Are you an expert in Electron Microscopy looking to take the next step in your career with a pioneering global technology company as a Technical Support Specialist? Look no further
The Company:
As a leading manufacturer of Electron Microscopy solutions, this globally respected company provide unparalleled expertise, cutting-edge technology, and a commitment to excellence that is shaping the future of the industry.
What You’ll Do:
As a Technical Support Specialist, you will provide high-level technical support and training for Electron Microscopy systems.
Key Responsibilities include:
- Provide technical support via phone, email, and remote diagnostics.
- Deliver global service instruction and training on SEMs.
- Manage technical queries, escalations, and complaints using 2nd Level ticketing.
- Write and update support bulletins, field instructions, and technical manuals.
- Travel internationally to assist field engineers and maintain training materials.
What We’re Looking For:
- Highly skilled specialist in Electron Microscope Systems.
- At least 5 years’ industry experience.
- Master's degree in Physics/Electronics/etc.
- Willingness to undertake international travel at short notice.
- Ability to work under pressure with unsolved 1st Line Support issues.
- Fluent in English.
Nice to haves:
- Any additional language skills
What Else You Need to Know:
- Hybrid work environment (3 days office, 2 days home) with significant international travel.
- Excellent benefits package that includes: Private Healthcare, 8% Company Pension Contribution, Lifestyle Benefits, and more
What Now:
Ready to take your expertise to a global stage? Submit your application now We are more than happy to answer any questions and support you wherever possible
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