Customer Team Leader

2 weeks ago

Shetland Islands, United Kingdom Co-op Full time

Closing date: 26-06-2024

Customer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour Contract: 16-25 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview. This role will include work on our Post Office Counters
Full, paid training provided You can now apply for this role using your mobile device (no CV needed)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts
Why Co-op?
  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

  • Customer Team Leader

    2 weeks ago

    Shetland Islands, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    2 weeks ago

    Shetland Islands, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    2 weeks ago

    Shetland Islands, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour Contract: 16-25 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    2 weeks ago

    Shetland Islands, Scotland, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview. This...

  • Customer Team Leader

    2 weeks ago

    Shetland Islands, Scotland, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour Contract: 16-25 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview....

  • Customer Team Member

    2 weeks ago

    Shetland Islands, United Kingdom Co-op Full time

    Closing date: 27-06-2024 Customer Team Member Location: Hillside, Brae, ZE2 9QG Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 2-3 varied shifts including early mornings (from 5.30am), afternoons (until 2pm) and weekends, to be discussed at interview. Role will also include working in...

  • Customer Team Member

    2 weeks ago

    Shetland Islands, United Kingdom Co-op Full time

    Closing date: 27-06-2024 Customer Team Member Location: Hillside, Brae, ZE2 9QG Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 2-3 varied shifts including early mornings (from 5.30am), afternoons (until 2pm) and weekends, to be discussed at interview. Role will also include working in...

  • Customer Team Member

    2 weeks ago

    Shetland Islands, Scotland, United Kingdom Co-op Full time

    Closing date: 27-06-2024 Customer Team Member Location: Hillside, Brae, ZE2 9QG Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 2-3 varied shifts including early mornings (from 5.30am), afternoons (until 2pm) and weekends, to be discussed at interview. Role will also include working in our...

  • Team Leader Flexible Hours Part or Full Time

    2 weeks ago

    Shetland Islands, Scotland, United Kingdom Co-op Full time

    32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview. This role will include work on our Post Office Counters Full, paid training provided You can...

  • Operations and Maintenance Manager

    2 weeks ago

    Shetland Islands, United Kingdom EQUANS Full time

    Equans is looking for an Operations and Maintenance Manager to join our team at Sullom Voe Terminal Power Station in the Shetland Islands on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. The role is responsible for the safe and...

  • Mate Shetland Based Vessels

    3 days ago

    Shetland Islands, United Kingdom Shetland Islands Council Full time

    Advertisement DetailsThe duties and responsibilities of the Mate shall include;The carrying out of watchkeeping duties (as detailed in section 2.05 of the Safety Management Manual) to the requirements of the Master; The regular testing of critical navigational systems and stand-by systems and the recording of such tests; Ensuring proper stability, trim and...

  • Deckhand - Shetland Based Vessels - SIC07405

    3 days ago

    Shetland Islands, United Kingdom Shetland Islands Council Full time

    Advertisement DetailsThe Deckhand is the seaman on board the vessel who performs the day to day seafaring duties on board. The Deckhand is under the command of the Master and reports to the Mate or Engineer. The main duties of the Deckhand are:-Moors & un-moors the vessel effectively and safely; operates windlass, capstan, shore-ramps & bow visors; Keeps...

  • Senior Care Worker

    3 weeks ago

    Shetland Islands, United Kingdom CrossReach Full time

    This job is all about open doors. About working for an organisation that opens its doors to anyone who needs support. About an open-door culture where we all have each other's backs. And about opening doors to opportunity. Learning skills. Assuming responsibilities. Making a visible difference. With experience in the sector (recent or not), you know what...

  • Engineer Shetland Based Vessels

    3 days ago

    Shetland Islands, United Kingdom Shetland Islands Council Full time

    Advertisement DetailsUnder the direction of the Master or person(s) authorised by the Master, the Ferry Engineer will perform the following engineering shipboard tasks singularly or with other crew :-Ensuring the safe, efficient and cost effective operation of main propulsion and auxiliary machinery. Keeping the Master of the vessel fully informed as to the...

  • Customer Team Member

    7 days ago

    Orkney Islands, United Kingdom Co-op Full time

    Closing date: 08-07-2024 Customer Team Member Location: Pickaquoy Road, Kirkwall, KW15 1RR Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview. ...

  • Modern Apprentice

    1 month ago

    Shetland Islands, United Kingdom Shetland Islands Council Full time

    Advertisement DetailsAn exciting opportunity has opened up to join the Shetland Islands Council as a Modern Apprentice, working in either Community Care Resources or Adult Services.A career in the Social Care Sector can bring great satisfaction for both staff and customers.If you are passionate about working with people:Do you possess a caring nature and...

  • Part-time Food

    2 weeks ago

    Shetland Islands, Scotland, United Kingdom Co-op Full time

    00 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 2-3 varied shifts including early mornings (from 5.30am), afternoons (until 2pm) and weekends, to be discussed at interview. Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a...

  • Head Cook

    3 hours ago

    Shetland Islands, United Kingdom UHI Shetland Full time

    UHI Shetland has an exciting opportunity available for a Head Chef at our Briggistanes Cafe in the Lerwick Campus. The Head Cook will work within our Facilities team alongside the Cafeteria Assistant to ensure that the café; provides high quality food, a customer focused service, enhance our student experience, and meets all the relevant health and...

  • Head Cook

    7 minutes ago

    Shetland Islands, United Kingdom UHI Shetland Full time

    UHI Shetland has an exciting opportunity available for a Head Chef at our Briggistanes Cafe in the Lerwick Campus. The Head Cook will work within our Facilities team alongside the Cafeteria Assistant to ensure that the café; provides high quality food, a customer focused service, enhance our student experience, and meets all the relevant health and...

  • Supervisor

    3 weeks ago

    Lerwick, Shetland Islands, United Kingdom Circet IRE & UK Full time

    We are hiring! Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Circet UK are looking for an experienced Supervisor to work on our R100 contract and cover Aberdeenshire activities. Working with Circet Circet Ireland & UK have built an ever-growing...