Operations Coordinator

2 weeks ago

Edinburgh, United Kingdom Hamilton & Inches Full time

From 1866 onwards, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have held a Royal Warrant as silversmiths to Her Majesty the Queen for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made by our own artisan team and workshops.


Anchored by our heritage, we continue to invest in our future and our team and are now looking for an Operations Coordinator to join our team. Working with the Head of Operations, this role is pivotal in the everyday running of our brand.


This role is deserving of someone with enthusiasm, exceptional organisation skills and an eye for detail. Solution focused, the Operations Coordinator collaborates with every team in the business so strong communication skills are a must. This is a varied role that requires a candidate who has a problem-solving mindset, takes initiative and is commercially driven.


The Role

Operations

  • Identify opportunities for operational excellence with exceptional customer service and commerciality at the forefront
  • Assist with the management and roll out of internal policies and procedures and work across all teams to support compliance with these
  • Support teams to promote good working practices throughout the business
  • Collaborate on ordering non-sale stock to streamline processes and ensure stockholding is always sufficient
  • Working with internal teams to troubleshoot operational issues and implement best practices
  • Support the management of other supplier contracts
  • Ensure security measures are updated and appropriate as per our business needs
  • Supporting Head of Operations with internal projects


Facilities Management

  • Manage planned and reactive maintenance visits to ensure all issues are rectified in a timely manner
  • Liaise with contractors and external contacts to facilitate maintenance management ensuring we are compliant with regulations
  • Communicate maintenance updates ensuring all affected teams are notified and alternative resources identified if necessary
  • Support with the planning and implementation of shopfitting/building projects


Health & Safety (H&S)

  • Support in the management of compliance for all relevant H&S policies and procedures
  • Ensure teams are trained to a high standard and best practices are implemented across the business
  • Work with Managers to ensure that all equipment is maintained and working correctly
  • Support the risk management procedures of the organisation to ensure risks are appropriately identified, mitigated, and managed on an ongoing basis


People

  • Support with inductions, onboarding and continuous training for team including arranging training courses/certificates
  • Organisation of team presentations and events
  • Supporting with and delivering internal communications to the business


IT

  • Liaison between our team and IT Support to resolve any issues effectively and efficiently
  • Support with the roll out of IT projects
  • Work alongside internal teams to be responsible for the maintenance of IT assets ensuring all is in good working order and stored securely
  • Support in managing our internal CRM system and rolling out developments/training to the team


The Candidate

  • Experience within an Operational role either within a store or head office environment
  • A strong communicator who can build positive working relationships
  • Ability to work well under pressure and manage multiple priorities to meet deadlines
  • Excellent written and verbal communication skills
  • Meticulous in approach to details
  • Work well within a team, be enthusiastic and proactive
  • Strong IT skills and familiar with Office 365
  • A passion for exceptional customer service and experience 


Closing Date 21st May 2024

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